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I’m Not happy

Missing ingredients

Carmel shortbread is frozen will not give 2nd ingredients. I've restarted twice. Same story. How long to fix this issue?
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  • I’m sad
    Yeah, it appears they've been busy adding a new gem deal, and a cookie tasting game, but the issue with the challenge that the users wasted their hours on, not so much. They've asked us to notify them in 24 hours if we don't get the fix they are sending, but of course by then it will be too late to complete the challenge. When I pointed that out, they responded that they will put out a new timed challenge for us. Like that makes up for the hours wasted on this one. My daughter and I finished every other part of the challenge, but can't complete it. Some people wasted gems on finishing.

    I think the fair thing to do would be to reward anyone who worked on this challenge as though they completed it. It would cost them nothing, but go a long way toward building good will among a growing community that is connected by social media., but what do I know about Customer Service? It's just my job IR l.
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  • I’m anxious
    Caramel shortbread did not give second ingredient. How can I get it although I have restarted it third time! How long to fix this issue? I have already finish everything else except this !
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  • Drago (Official Rep) May 27, 2014 09:02
    Hi everyone,

    Did you all get the missing ingredient? Any of you who failed to finish this challenge because of this issue? Please contact us at support@nanobitsoftware.com. Thank you!
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