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I’m ANNOYED AND IRRITATED

My app shuts down

My app shuts down on me while I'm playing it! It has never done it before and it's been doing it for about 4 days now! It's annoying and makes me not want to play!
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  • Hi Tara,

    To help us solving the problem, please include the description of your problem and answers to the following question.

    1) Do you have the last version of the game?
    2) What device do you use?
    3) What iOS is installed?
    4) What level were you when this happened?
    5) Does the game always crush at the same place?
    6) What is your Nanobit ID?
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  • Thank you for getting back to me so quick!

    1: yes
    2: iPhone 5
    3: iOS 8.3
    4: level 38 when it started I'm on level 39 now and it's still crashing
    5: no but it does every single time I play like maybe 5 minutes into playing
    6: taracgisler

    I really don't want to loose any levels or all my stuff! I've put a lot into this game! I just want to be like it always used to be!! I really enjoy this game!!
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  • Dear Tara,

    Unfortunately, it seems like this issue can be sorted out just with the next update (2.0).
    When will it be out we cannot promise at this point, but we are working hard to release it as soon as possible. We understand this information isn't the most satisfying, but we would like to ask you for your patience for some time.

    However, please don't delete your game, because you will have to start from the beginning.

    Thank you for your patience and understanding.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned sad, anxious, confused, frustrated kidding, amused, unsure, silly happy, confident, thankful, excited