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I’m frustrated

My city load error

My City locked up after update and wont open! I spent real money on this game and since they did the Dec 13 update, I've had nothing but issues. I cant get my old profile to load on a new device and they have yet to respond to my emails. I hope I haven't lost all of my progress as I was in the level 70s! Very frustrating to spend money on an app that no longer works and i cant open it to get my nanobit ID! I have uninstalled and reinstalled and still wont open. Just sits on the 'wait a sec' screen for hours. And I hope it doesnt take months for a new update as I feel that may be all that works at this point.
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