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My Luigi disappeared,

My Luigi just disappeared. I didn't put him in storage but I can't find him.
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  • 1
    Hi Carole,
    Luigi may not be visible to you but he may still be there. He leaves the restaurant while cooking & learning sometimes but reappears when he is done. Click on the "Staff" icon in the lower left corner of your screen next to "Floors" icon. Search for Luigi's name. If his name is still there you haven't lost him. It'll usually indicate what he's doing (i.e. Cooking 0:00 hrs, Learning 0:00hrs). If his name isn't there or your Staff icon has disappeared altogether then you are experiencing a technical issue that many others have regarding Luigi. Just make sure you have updated to the most recent version of the game & reset your device, allowing it to remain powered off for 5-10 minutes. I hope this information helps you while you await a response from Tech Support. (NanobitID-TheHoss)
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  • 1
    Hello Carole,

    S. Smith pretty much covered everything there is to be said (thank you very much for providing such a detailed answer). If the Staff menu is missing from every floor after updating the game and restarting the device, please contact us at support@nanobitsoftware.com
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