Help get this topic noticed by sharing it on Twitter, Facebook, or email.

Penalty Time on Takeout orders in Chef Town

Just so you know you get a penalty every time you delete a takeout order. Since we didn't know this because it don't tell you. I tried to find out the time but was told its up to us players to figure out. So now recommendations are hard enough. Now we get penalized and have to figure out the time. What a joke!



Seems like another issue we need to figure out ourselves like all the others.
6 people have
this problem
+1
Reply
  • WidowmakeR, we are very sorry to hear about your dissatisfaction with the Takeout Order feature.

    As this feature is relatively new, we're still working on balancing and improving this system, and we are genuinely grateful for your input which helps us tremendously in doing so. However, please understand that the penalty is a necessity when it comes to Takeout Orders; if there was no such penalty, players would be able to simply delete any orders for meals which they do not already have prepared, which would make the competitive aspect of the game a lot less interesting.

    Again, you can rest assured that we're working on improving this feature as we speak, however we cannot guarantee that the penalty for deleting an order will be removed.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • 3
    I have the same issue, not enough recomendations and have been waiting a day for more take out orders and none are comming in at all, I had one of those take out orders that you can only fill in 15 mins (which is rather stupid when a lot of dishes actually take hours to cook and if your take out list is already full you could assume that they are already cooking those dishes but many can take hours to cook so will not be complete within 15 mins in order to complete the so called bonus take out order) so after one had expired I deleted it and have not had a take out order since. it is completely reasonable to ask how long the penalty is and rather than giving a speel like response that you would give to every single query no matter what it is about a real specific answer may have been much more placating.

    i am also at a standstill in this game due soley to the recomendations and that is after having to wait until I reached the next level in order to gather enough stars in order to complete a quest because I had already maxed out all the stars on the dishes so anyway I think some of the developers are not very good at maths because it's not adding up and at a complete standstill this game is boring.

    If you personally do not know what the penalty is say so and perhaps endeavor to find out and get back to them with an actual answer. Saying that it is for the players to figure out seems a bit rich when clearly even the developers haven't figured it out yet. don't have game play resting on a feature that the developers haven't even figured out yet, the people compaining to you are the ones doing you a favour and letting you know what the issue is, most people will just delete the game when reaching this impass. The ones complaining like the game enough to take the time to try and sort out game play issues, pass it on to the developers and I hope you have better luck making an actually playable game next time.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    Completely agree with above response, I have hit a point where no take outs are coming in due to deleting an impossible to complete 'bonus' order. Now I can't move on to the next section. You haven't bothered to inform players of the penalty so I'll bet there are a lot of people who would just delete the game because they have no idea why they're stuck and don't know how to find out. And you want players to figure out for themselves the length of the penalty. Is that because you think it will be fun for us??! It's stupid and frustrating! And you say that if the penalty was not in place then players could simply delete orders for meals not already prepared therefore making the competitive aspect of the game less interesting. How interesting do you think it is to be at a complete standstill in the game? Do you think it will force people into buying gems to bypass the need for recommendations? Because it won't. It will just force people who don't have money to spend on games away and people who can spend money won't want to spend on a backwards penalty that makes no sense. I am prepared to spend money on games that I enjoy but not when I feel forced into it because I can't continue to play for an unknown period of time. Also, make the take out orders appropriate to the players current stage in the game. My very first takeout was for crepes which is impossible for me to fulfil until I can unlock the appropriate area. If I delete it I am penalised, if I keep it and receive 2 other orders for dishes which are ahead of my current stage then I can't receive further take out orders meaning I can't progress any further.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Thank you for your feedback, Kitiara and Ramens. As stated previously, you can expect the Takeout orders to be adjusted and polished throughout future updates.

    We're very sorry to hear about your disappointment with the current state of this feature, but you can rest assured that your concerns are being noted and will be taken into consideration when any new updates are being worked on.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • 1
    So I too am having issues with the lame excuse for a take out timer. I just got a pop up message that said "If you delete this item you will not receive another take out order for 6 hours." What kind of crap is that? How are you supposed to complete the really long cook time orders, (which by the way that's all that seems to appear in the take out orders anymore) when your take out counter fills up so you delete the crap that only gives you one rep because it's not worth your time.
    All these changes you have made to this game since the update have ruined the game. It takes forever and a century to prep stuff in the dairy, bread, mixer, ect. It's pathetic. You can't prepare stuff fast enough now to meet the demands of our appliances. And don't even get me started on this whole fridge and pantry junk. That was THE WORST IDEA EVER!!! You people need to change some things quick or you are going to loose players fast. The game used to be fun now it's more of a chore, y'all took the fun out it.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • I’m Pissed
    So sorry to the one that started this post because I'm getting out of the topic here, but I just need some place to vent my frustration about the new storage system.
    At first it was fine to me, since I started from zero. When you reach a certain level (I'm lvl 22 at the moment), Pantry/Fridge will piss you off. Plus the newer+longer timing for crafting, you just open the game everyday, can't do anything with your restaurant, looking hopelessly at it, thinking should I delete the game.
    Appreciate that they made effort to change it to a slighlty better, easier to access storage system instead of the old one, which takes time to click back and forth. But it made the game worse.
    They lengthen your crafting time, limit your storage space, penalize if you miss/delete any Take-Out (which I notice since they started the Take-Out thingy, when your Take-Out list was full, and the extra one's time is expired, if your discard it, even it's expired, there is no Take-Out for you in the next 6 hrs. Like I said above, it was fine to me from the start, but when you have to collect Recommedations to expand, you sure get mad), your complaint will fall into deaf ear (anyone notice that they ignore the question about Pantry/Fridge, or just give us a by-the-book answer? Or it's just me to feel it that way?)

    Dear Boris,
    It might be just selfishly from me, but please do something in the next update. I want the old storage back, which just limit the amount of each ingredients, not the storage space. I don't mind click back and forth actually, even the new one is really user-friendly. Don't give me the answer about being challenge, competitive, time management, or whatever excuses you can think of.
    Kind of reset the old timing for crafting ingredients, please! If you're going to tell me use gems and buy/make it finished faster, have to say it's not going to happen. I'll spend gems in decorations/things that worth.
    I have no idea about Take-Out orders yet, as it's working fine to me. Just reduce the penalty time.
    We know it's all about business, nothing is free in this world. But let's talk about long term. You make us happy, we stay with the game for long. When we're not happy, delete it. Then who will pay for gems? It takes me just a month to reach lvl 20, but I want to delete it now. So how? I think it's not easy to plan a new game, launch it, get people notice. Dude, most of us here is educated adult, even some above 13 years old kids playing game, are smarter than the one who approved the latest update of this game.
    I have given you and myself time to adapt, 2 weeks since last update, I didn't rage much, just simply wait and see. But how many complaints you got? And is there any change?
    • Sun Stay, rest assured that your complaints are not ignored. Please understand that while we cannot answer every single comment regarding the pantry and storage system, we do read every single bit of feedback you provide us with.

      As stated in one of the other topics, although we understand the frustration caused by the new storage system, we cannot guarantee that the system will be scraped entirely. We also understand that our player base is growing impatient, and we're working hard on bringing you a new update as soon as possible, but publishing an update on the Appstore takes time.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    I agree in THE beginning. U would get any tools and save them to improve your storage and now you only get 2 of the 3 tools and you need use your gems !!! To upgrade !!

    Its annoying.. I dont even feel like playing no more waisting money for nothing !! Instead making my restaurant nice !!! I need to spend it on tools to upgrade pantry and fridge
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Level 13. 8 recommendations. Do not receive ANY when filling take out orders. Can't get dough to make bread. Can't make items requested for take out. Stuck at this low level? I'll be deleting this game if this is how it goes. Ridicules.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited