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Restore Zoo?

My daughter (who is 6) just deleted her happy zoo app on accident. She can't read yet and didn't understand what she was doing. She was on level 45 ish, only had about 5 animals left to buy with gems and had about 300 gems left. She re downloaded the zoo to start over, but when she was registering her nano Id, it said the one she has used before the zoo was deleted still existed.

Is there a way to restore all of the hours (and money) she put into the zoo?

Any help would be greatly appreciated.

Thank you.
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this problem
  • Hi Danny,
    We apologise for the inconvenience.
    Unfortunately, your game data is saved to your device, which means that deleting the game or reseting your device will cause your progress to be lost
    You can try to recover your game progress by restoring an iTunes backup of your old device on your new device. Here's a quick guide on how to do this:
    In case you have an Android device, you should be able to restore your progress if you download the game using the same google account, and using the same Nanobit ID. If it didn't work for some reason, you should have a purchase receipt from Google Play in your Gmail or you can find your purchase history following steps on this link : after which you can send us a screenshot of your purchase history.
    Kind regards.
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