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Superstar life

My I pad was down for quite some time and had it repaired..when I went back into my apps and games was very much looking forward to playing this game...it had an update...which knocked my clothes, points and status out completely..is there anything I can do to get back to my prev status in this game..I have invested ALOT of time and ALOT of money into it...my play is DeniseFitz123. Email is DeniseFitz1224@gmail.com or denisefitz615@yahoo.com. My Facebook is Denise McNamara Fitzgerald...Thank you for your time. And FYI I did a back up and sync..still go back to newbie....and this is on my IPAD Through Game Center.

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  • Hi Denise,
    I'm very sorry to hear this.
    We strongly recommend to use iTunes backup as iCloud has proved to be problematic in the past, do you have an iTunes backup also?
    If you do not, there is not much we can do to get you your progress back unfortunately.
    We can offer to restore any purchases you made, if you are interested in this offer please contact us at support@nanobitsoftware.com with a screenshot of your purchase receipt.
    It can be found in your iTunes purchase history: http://support.apple.com/en-us/HT204088.
    Please include your nanobitID as well.
    Kind regards.
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