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Unable to open app

Reached level 20 and now I am unable to open the app. This was not due to an update. How can we fix this? Open to suggestions and solutions.
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  • Dear Caelether,

    Which game and on which device are you playing the game?

    Kind regards
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  • It is working now. It was Chef Town. I'm playing on Samsung Galaxy Note 8.
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  • Dear Caelether,

    we are happy to hear that you have no problems with the game :) Can you share with us what steps did you undertake that helped you solve this issue?

    Kind regards
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  • Marina,

    To be honest with you, I just kept trying to open it for a few days. Finally, it decided to work.

    Someone really needs to find a way to fix this game. We pay loads of money and we do not benefit from the game. It crashes a lot and jips you out of your money and items. I like the game, but it REALLY needs LOADS of work. When I reached a certain lever (can't remember the level), I was supposed to get an Autumn Oven. Well when I reached the level, the oven was there in the list of items that you acquired once you reached the level when the game congratulated you for reaching the goal, but when you went to obtain the oven, it wasn't in the inventory section for purchase.

    It has been several times I was thinking of uninstalling the game and never playing it ever again.

    I have been reading some of the comments and posts from other gamers and no one is happy, especially the person that paid a large sum of money for over 300 gems. Not good.

    BTW, why are we being charged taxes on our in-app purchases? No other app does this. Why does your app? If the charge is $1.99 and we are charging it to our cell carrier, then it should not have any other amounts charged to us. I purchased some gems for $9.99 and was charged over $10, because there were taxes added on. Not cool.

    I look forward to your responses to my questions and inquiries.

    Thanks for your very prompt response.

    Caelether Matthews
    Samsung Galaxy Note 8 User
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  • Hi Caelether,

    I'm very sorry to hear that you've had that many issues with the game but thanks for your feedback, it will help us make this game better.
    For the bugs and problems you've experienced I would like to recommend cleaning the cache files of Google Play. Here is a quick guide on how to do this: https://www.androidpit.com/check-mana... . If cleaning the cache files alone doesn't help, you might need to reinstall the game (please be aware that this might cause progress loss). Please let us know if it worked.
    As for the taxes, it depends on the country but they are usually charged, but it's not up to us, it's up to the government.

    Kind regards.
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