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I’m Very frustrated!

Where are my coins?

I keep losing coins too, who do we report to for them to fix this problem and give us back our coins? I know I've lost over 20,000 some coins and more, and can not buy the appliances I need. I'm like at level 22 or 24, and I'm ready to quit playing this game. I've put too much money into this game to keep getting robbed by it. That or give me my money back! And it has nothing to do with me unlocking a new level. It has happened when I've simply used coins to start growing new vegetables or completed a food task when something has been cooked completely, then once I place it on the table, next thing you know, I look around and I've lost 10,000 or more coins depending on how many I have. But it always takes me down to somewhere around 2,000 some coins! Can you please stop this???!!
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  • Hi Molly!

    Please keep in mind that expanding your restaurant and unlocking new Advanced or Expert level recipes costs coins. Let us know if your coins were deducted without expanding or unlocking recipes.
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  • Hi Kristjan;

    No,I lost coin while buying plants and crops. My question is are you guys going to replace the coins or what? I see all the comments out here about the problems, but no solutions. I see people constantly complaining, but it's like you guys are not going to help any of these players with the lost of coins except beside giving this same advice. I've seen these same comments from you guys to other players, and I stated that mines were not removed due to advancing to another level, I see they take coins for that process. I'm just asking that you be fair. If I hadn't spent money, I guess I wouldn't care, but I have soi do, but I won't no more. It's like this is your way of getting Your money back for giving us those special deals on the gems huh? Oh well, I won't be playing much longer if I can't get any help, and I think a lot of other people won't be either.
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  • Hello Molly!

    We are working on this issue as we speak. Please understand that we have had a very large amount of false reports which are slowing the debugging process down immensely. Hopefully we will be able to figure out where the problem lies soon, after which we can start discussing compensation.

    It would be most helpful if you could answer the following questions for us:
    1.) Did you lose your coins immediately after purchasing the plant, or was there a slight delay in between?
    2.) Did your game crash or freeze at the time when you noticed this drop in your coin count?
    3.) Did you have any plants of this kind stored in your storage when you were purchasing these plants?
    4.) Which game version are you playing? You can check your game version by going to your device's General Settings, Usage, Manage Storage and by selecting the game from the list.
    5.) Have you completed any Goals (achievements) just before you noticed your coins were missing?
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  • Same here. I had approx $12,000. Closed the game for couple minutes and came back to approx $2000. This has happened a few times. Very annoying
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  • Drago (Official Rep) March 04, 2015 11:01
    Hi everyone,

    We are working hard to figure out what's causing this issue or confusion. I just want you to be sure you've not spent coins unlocking Advanced/Expert recipes. (Expanding and unlocking Advanced/Expert recipes does cost coins. We'll make sure to make that clearer in our next update.) Since we're having difficulties reproducing this issue we're in great need of your help. So please, if you're still experiencing this issue and you are certain you didn't Unlock Advanced/Expert or Expand, answer these few questions and helps us figure out what might be at the bottom of this issue:

    1.) Did you lose your coins immediately after purchasing the plant, or was there a slight delay in between?
    2.) Did your game crash or freeze at the time when you noticed this drop in your coin count?
    3.) Did you have any plants of this kind stored in your storage when you were purchasing these plants?
    4.) Which game version are you playing? You can check your game version by going to your device's General Settings, Usage, Manage Storage and by selecting the game from the list.
    5.) Have you completed any Goals (achievements) just before you noticed your coins were missing?
    6.) Which version have you started playing on?
    7.) Which level have you reached so far?

    Also, please let us know if you're absolutely certain that you did not unlock any new recipes or purchase any expansions. We had many reports of missing coins, which, after checking our logs, turned out to be cases where players simply used the coins to unlock a new recipe or expand. We are having a very hard time collecting the information required to resolve this issue due to such reports, so please , in order to help us resolve this issue as soon as possible, make sure that you're 100% certain that you did not use these coins to expand or unlock new recipes.
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