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Where's my coins? My coins was disappeared, What's going on?

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  • 1
    Hello Kitty,

    Could you please let us know if you've unlocked any Advanced or Expert recipes before losing your coins?
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  • 1
    No, I didn't. First time, I found my coins disappeared half amount in the afternoon that day. Second time, my coins disappeared all done that night.
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  • What's matter? I Just purchased the onions , my coins reduced 6000. Why the game still keep coins disappearingredients?
    • Kitty, could you please answer a couple of questions for us:
      1.) Did you lose your coins immediately after purchasing the plant, or was there a slight delay in between?
      2.) Did your game crash or freeze at the time when you noticed this drop in your coin count?
      3.) Did you have any plants of this kind stored in your storage when you were purchasing these plants?
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  • I’m frustrated
    This is affecting me too, every time I log in within minutes I'm losing thousands of gold this log in cost me 8000 yesterday and the day before similar losses. I'm not spending them so what the heck is going on. I must have I must have lost 20-30k in gold in last few days!!!!!!It's stopping me expanding and I'm very unhappy. SORT IT OUT DEVELOPERS PLEEEEASE,
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  • I’m frustrated
    Another 5000 coins disappeared just now. That must be well over 30k coins now in only 5 or 6 days. I won't be spending any more money until this is sorted I can promise them that. I want the coins returned . I cannot expand and I'm wasting my time. Get this sorted or as you can see by the other comments, you are going to lose a lot of revenue!!!!!
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  • I’m frustrated
    In answer to the official reply....

    1. It DOES seem to happen immediately after buying a plant

    2. No crash or freeze

    3. No, no plant in storage
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  • I’m frustrated
    I want to know if I am going to get these coins back because if not I want the £20+ I've spent on gems in the last few weeks!
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  • Drago (Official Rep) March 04, 2015 10:44
    Hi everyone,

    We are working hard to figure out what's causing this issue or confusion. I just want you to be sure you've not spent coins unlocking Advanced/Expert recipes. (Expanding and unlocking Advanced/Expert recipes does cost coins. We'll make sure to make that clearer in our next update.) Since we're having difficulties reproducing this issue we're in great need of your help. So please, if you're still experiencing this issue and you are certain you didn't Unlock Advanced/Expert or Expand, answer these few questions and helps us figure out what might be at the bottom of this issue:

    1.) Did you lose your coins immediately after purchasing the plant, or was there a slight delay in between?
    2.) Did your game crash or freeze at the time when you noticed this drop in your coin count?
    3.) Did you have any plants of this kind stored in your storage when you were purchasing these plants?
    4.) Which game version are you playing? You can check your game version by going to your device's General Settings, Usage, Manage Storage and by selecting the game from the list.
    5.) Have you completed any Goals (achievements) just before you noticed your coins were missing?
    6.) Which version have you started playing on?
    7.) Which level have you reached so far?

    Also, please let us know if you're absolutely certain that you did not unlock any new recipes or purchase any expansions. We had many reports of missing coins, which, after checking our logs, turned out to be cases where players simply used the coins to unlock a new recipe or expand. We are having a very hard time collecting the information required to resolve this issue due to such reports, so please , in order to help us resolve this issue as soon as possible, make sure that you're 100% certain that you did not use these coins to expand or unlock new recipes.
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