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Why can I not get gems any more by watch the Tv

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  • Dear Dawn,

    It seems that there are currently no ads available for you. Unfortunately, we cannot say when they'll be available again, as the ad distribution system is regulated by the advertiser, not by us.

    Please remain patient and hopefully you'll start receiving ads soon enough.
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  • Hi Dawn,
    An alternate, more realistic & factual answer, from someone that actually plays the game is this:
    1) You'll only be presented with the opportunity to watch 5 Ads/videos per day (12:00am-11:59pm local time has been the case for me.) Once you've watched all 5 within that time frame the TV will remain "blackened"/off until the next day starts.
    2) If you haven't watched all 5 Ads/videos but the TV screen doesn't refresh/show orange "Chef Town" banner you may be able to get it back by completely closing out of the game & restarting it. Upon the game reopening the TV has usually refreshed. You may have to repeat this step to view all 5 Gem/video opportunities.
    3) If you ever click the TV to view Ads/videos & the screen goes White, click the black "x" that appears to close out the screen. Then completely close game & restart. Upon reload the orange "Chef Town" screen should return as long as you haven't viewed all 5 opportunities within the allotted time.

    Unfortunately, it seems the "free gem" feature has been a bit glitchy recently so you'd be best off watching all 5 Ads/videos at once to collect your Free gems sooner rather than later or not at all in some cases. There's a pretty good chance if the manual game restarts you perform don't work to reset the TV after a few tries you're out of luck until "whomever" decides to fix it as giving "freebies" to players doesn't seem to be on the list of Top Priorities for these shysters. I hope the information helps you.
    (TheHoss)
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