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Why is Hollywood story not working

Hi there my name is Jess and I play one of your games called HOLLYWOOD STORY. 3 months I have been having trouble getting on that game,
.it freezes
. Crashes
. When the game is loading the percentage stays on 5%
. I have tried everything e.g. Delete the game and get it back (NOTHING), backed it up on a iCloud (NOTHING), talked to support and get advice about what to do and every time I try to get hold of them e.g. Writing to them (support team) the game gives me five seconds to quickly write my problem and then it crashes the game
Please can you help me because I love this game and it is a shame not to play
3 people have
this problem
+1
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