Why am I not being awarded my prizes for playing for 10 consecutive days?

For the first few days I received the zebra chair, bird and I cannot remember what other item but now it's stopped. I was supposed to receive the perfume rack yesterday and another item today, I click "collect" and it goes into the game but there is nothing in storage. I've been playing everyday believe me and I also restarted the ipad to see if it fixed the problem as suggested by one of the admin people but no luck. I ended up receiving the perfume rack later on only because I competed a collection with one of the girls on the right hand side (black hair pink glasses) but still I'm not receiving them. My id is evallejo1 please inform me on what's going on, as I said I already tried everything suggested by admin, I just want my items to be in storage so I can use them.
Thanks
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