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(Blue-Ray disk Burn Failure) Nero Platinum 18 Fails when Blue-ray disk burn is started

Nero Platinum 18 - Blue Ray disk burn failure

- using Nero Burning Rom - I can't burn a blue ray disk
The burn process starts then I receive a Fatal Error
Error Code 2-32/
see doc 5305

A suggestion to reload the product is given with the error.
I reloaded the product and still receive the same error message.
I'm not instructed where to access the Doc 5305.
I'm running Windows 10 on my PC.

I have tried several times and also tried using Nero Platinum 15 on the same PC and it also fails the Blue-Ray disk burn. I have not tried to burn a Blue-ray before.

I am still trying to locate the mentioned Doc # 5305. The knowledge base is of little help so far.

Warren Hare
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