Help get this topic noticed by sharing it on Twitter, Facebook, or email.

2018 import for DVD movie problem

I'm helping someone over the phone, so I don't have direct access, but they have Platinum 2018 and cannot import video files in order to make a DVD movie. More precisely, they can import the files, but the files have 0 duration and 0 size.

However, they can successfully import the same video files if they choose AVCHD instead of DVD movie.

They are running on Windows 10 and have already reinstalled Nero once, without any change.

Does anyone have any suggestions?

1 person has
this problem