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I’m sad

Audials in nero 2018 platinum

It starts to load up then stops & asks for a serial number that is not provided in nero 2018 & says the program has expired in Nero 2018 then shuts down & closes out.
I just bought this program from Nero how can it be expired in a program for 2018 & hasn't even been used. I don't understand this you pay something & you expect it to work.
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