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Backitup 12 can't restore after Reinstalling windows 8

I recently took my computer down after being infected by a virus. Fortunately, I had backed up on to an external hard drive using Backitup 12 before I was infected.
After cleaning up drive C and reinstalling window 8, I resetup all my programs including Nero 12. All was working well until I tried restoring. Those backups which were not encripted and had no password were restored perfectly, These had nbi files. But I had one large backup with a pass word and the simplest encription. It would not restore and I got a message saying "the basic information file could not be opened". It is an nba file.
The data in this file is important. Does anybody know how I can get the data back?
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