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Black screen or freezing during playback in Nero 2017 Classic

I have Nero 2017 Classic and am using Windows 10 64 bit system. When I import a hi def MP4 file, very often when I go to look at it in the first screen, it either freezes or, when it plays, I get the sound but a black screen. Obviously I can't clip the beginning and end when I can't see the picture. Also, I tried doing it in the editing screen and the same thing happens. I think an update is needed to take care of this. Let me know what I can do since working with the files when they do this is impossible. Sometimes it is fine but often this happens.

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