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Can not install Nero 2017 Platinum and can't contact Technical Email support

Hello,

I buyed 2 copies of Nero 2017 Platinum in October, and got the 2 serial numbers.
Today i got the email with the download link.

When i try to install i got an error that the vc+ 2010 (x86) can not be installed and the installation is cancelled.

I try to contact Technical Email support, but non of my registration codes is accepted.

Can somebody help me??

Henk
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