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changing password

had to reinstall windows from 8 to 10. this caused all of my programs to not play Blu-ray. Nero Blu-ray player says I have too many installations. when I try to change password I am told that temporary activation code was sent to e-mail, but nothing is there. the screen to activate new password can only be advanced by entering activation code or canceling the password change process. I forgot my password and now I cannot change it
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