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I’m Frustrated

Desperate to Burn!

I had Nero installed an a previous computer and was very happy with it for burning. It came preinstalled with this one and I've just tried to burn an audio CD. However, I tried 3 different types of CDR/RW and was told each time that it wasn't the correct type. I see that Nero accepts CDs with a speed up to 10x and one of the CD RW is speed 12x. Another is up to 54x. The CDs I've had the most success with in the past were dirt cheap and I have no information about their properties. How can I make progress with burning a CD from these audio files please?
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  • You have an Essentials version and the capabilities are provided by the OEM. It's quite possible that burning a Audio CD is not an option.

    Which version of the application are you using. Click on Help, About. It will show you the version number.
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  • I'm using Version 12; there is an upgrade button. It describes its functions as including burning music and the process it takes you through do fit with burning an audio CD. Incidentally, the windows I get don't show a Help facility; the version number is shown in the programme icon - or whatever you call those squares in Windows 8.1.
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  • I should have been more clear. I wanted to know the exact version number 12.x.xx, etc.

    If you're talking about an "upgrade" button vice an "update" button, it sounds like your version doesn't have capability of burning an audio CD.

    However, go here-

    C:\Users\"user name"\AppData\Roaming\Nero\Nero 12\Nero Burning ROM

    Open the NeroHistory.log file. Copy it's content here.
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  • I’m getting mad
    Now that's an interesting concept. All my previous systems have had a 'My computer' option where you can. check out 'C' - this Windows 8 doesn't. In fact, there isn't even an option for 'C' in the drop down menu at the top of a 'saving' window. It's not listed in the file manager either - just 'My PC'! GRR - I think I'll just give up and uninstall Nero.
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  • Found it - trouble is, it wasn't under C - I had to paste on C:Users. I hope you've got a lot of time on your hands!

    2023-K0CM-H2H3-77KE-LKH7-877P-911H-59UU-416Z-6646-8A79-PT9C-9L02-2W67-4UPM-0CC3-4ULE-2WHP-MZE8-2A89-0C0M-176H-Z22L-K9MC-3L33-UU49-3CPK-1KCK-9604-AAKZ-0UXL-8025-017X-8KC7-E823-L445-X8K1-H3LA-8EKX-2336-03HL-****-****

    Windows NT based 6.2
    AMD64
    Wow64Process
    Nero Version: 12.0.14.0
    Internal Version: 12,0,14,0
    (Nero Express)
    Recorder: Version: TO04 - HA 1 TA 0 - 12.0.14.0
    Adapter driver: HA 1
    Drive buffer : 1024kB
    Bus Type : via Inquiry data
    CD-ROM: Version: TO04 - HA 1 TA 0 - 12.0.14.0
    Adapter driver: HA 1

    === Scsi-Device-Map ===
    : ATA TOSHIBA MQ01ABD03M iaStorA Port 0 ID 0 DMA: Off
    : TSSTcorpCDDVDW SN-208AB TO04 iaStorA Port 0 ID 0 DMA: Off

    === CDRom-Device-Map ===
    TSSTcorp CDDVDW SN-208AB E: CdRom0
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 83886080 (0) Byte
    BUFE : 0
    Physical memory : 3977MB (4072672kB)
    Free physical memory: 2222MB (2276296kB)
    Memory in use : 44 %
    Uncached PFiles: 0x0
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    26.3.2014
    UDF compilation
    06:55:07 #1 Text 0 File SCSIPTICommands.cpp, Line 464
    LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

    06:55:08 #2 Text 0 File Isodoc.cpp, Line 7610
    UDF document burn settings
    ------------------------------------------
    Determine maximum speed : FALSE
    Simulate : FALSE
    Write : TRUE
    Finalize CD : TRUE
    Multisession : FALSE
    Burning mode : DAO
    Mode : 1
    UDF Mode : pure
    UDF Options : automatic
    UDF Revision : 1.02
    UDF Partition Type : physical

    06:55:08 #3 PHASE 214 File dlgbrnst.cpp, Line 2066
    Generation of disc structures started

    06:55:08 #4 SPTI -1046 File SCSIPassThrough.cpp, Line 224
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1046)
    CDB Data: 0x52 01 00 00 00 FF 00 00 20 00 00 00
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x30
    Sense Qual: 0x06
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 30 06
    Buffer x07a3e0c0: Len x20

    06:55:08 #5 Text 0 File compose.cpp, Line 969
    GenUDF2: 1 transfer items prepared.

    06:55:08 #6 SPTI -1046 File SCSIPassThrough.cpp, Line 224
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1046)
    CDB Data: 0x52 01 00 00 00 FF 00 00 20 00 00 00
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x30
    Sense Qual: 0x06
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 30 06
    Buffer x07a3efc0: Len x20

    06:55:08 #7 SPTI -1046 File SCSIPassThrough.cpp, Line 224
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1046)
    CDB Data: 0x52 01 00 00 00 FF 00 00 20 00 00 00
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x30
    Sense Qual: 0x06
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 30 06
    Buffer x07a3efc0: Len x20

    06:55:08 #8 PHASE 215 File dlgbrnst.cpp, Line 2066
    Generation of disc structures completed

    06:55:08 #9 Text 0 File Burncd.cpp, Line 3605
    Turn on Disc-At-Once, using DVD media

    06:55:08 #10 SPTI -1046 File SCSIPassThrough.cpp, Line 224
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1046)
    CDB Data: 0x52 01 00 00 00 FF 00 00 20 00 00 00
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x30
    Sense Qual: 0x06
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 30 06
    Buffer x07a3efc0: Len x20

    06:55:08 #11 SPTI -1046 File SCSIPassThrough.cpp, Line 224
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1046)
    CDB Data: 0x52 01 00 00 00 FF 00 00 20 00 00 00
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x30
    Sense Qual: 0x06
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 30 06
    Buffer x07a3efc0: Len x20
    06:56:04 #12 Text 0 File DlgWaitCD.cpp, Line 315
    [E: CDDVDW SN-208AB ] Medium type in the drive: CD-RW High Speed
    Lowest/Highest CLV write speed: 4x/10x
    Recorder min/max supported write speed: 10x/10x

    06:56:04 #13 PHASE 40 File dlgbrnst.cpp, Line 2066
    Canceled by user

    06:56:04 #14 Text 0 File DlgWaitCD.cpp, Line 334
    [E: CDDVDW SN-208AB ] Disc check failed: Medium not allowed (Wrong CD)

    06:56:04 #15 Text 0 File DlgWaitCD.cpp, Line 346
    [E: CDDVDW SN-208AB ] Write in overburning mode: NO (enabled: CD)

    06:56:04 #16 Text 0 File DlgWaitCD.cpp, Line 3024
    Recorder: TSSTcorp CDDVDW SN-208AB
    Medium not present

    06:56:04 #17 Text 0 File DlgWaitCD.cpp, Line 527
    [E: CDDVDW SN-208AB ] >>> Protocol of DlgWaitCD activities: <<<
    =========================================
    Compilation cannot be written on that medium type.
    (Medium in drive: CD-R. Medium required by compilation: DVD R/RW, DVD DL, DVD-RAM.)

    06:56:04 #18 Text 0 File SCSIPTICommands.cpp, Line 464
    UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

    ====== *** Nero Burning ROM, History File *** ======

    2023-K0CM-H2H3-77KE-LKH7-877P-911H-59UU-416Z-6646-8A79-PT9C-9L02-2W67-4UPM-0CC3-4ULE-2WHP-MZE8-2A89-0C0M-176H-Z22L-K9MC-3L33-UU49-3CPK-1KCK-9604-AAKZ-0UXL-8025-017X-8KC7-E823-L445-X8K1-H3LA-8EKX-2336-03HL-****-****

    Windows NT based 6.2
    AMD64
    Wow64Process
    Nero Version: 12.0.14.0
    Internal Version: 12,0,14,0
    (Nero Express)
    Recorder: Version: TO04 - HA 1 TA 0 - 12.0.14.0
    Adapter driver: HA 1
    Drive buffer : 1024kB
    Bus Type : via Inquiry data
    CD-ROM: Version: TO04 - HA 1 TA 0 - 12.0.14.0
    Adapter driver: HA 1

    === Scsi-Device-Map ===
    : ATA TOSHIBA MQ01ABD03M iaStorA Port 0 ID 0 DMA: Off
    : TSSTcorpCDDVDW SN-208AB TO04 iaStorA Port 0 ID 0 DMA: Off

    === CDRom-Device-Map ===
    TSSTcorp CDDVDW SN-208AB E: CdRom0
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 83886080 (0) Byte
    BUFE : 0
    Physical memory : 3977MB (4072672kB)
    Free physical memory: 2202MB (2255712kB)
    Memory in use : 44 %
    Uncached PFiles: 0x0
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    26.3.2014
    UDF compilation
    06:58:42 #1 Text 0 File SCSIPTICommands.cpp, Line 464
    LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

    06:58:43 #2 Text 0 File Isodoc.cpp, Line 7610
    UDF document burn settings
    ------------------------------------------
    Determine maximum speed : FALSE
    Simulate : FALSE
    Write : TRUE
    Finalize CD : TRUE
    Multisession : FALSE
    Burning mode : DAO
    Mode : 1
    UDF Mode : pure
    UDF Options : automatic
    UDF Revision : 1.02
    UDF Partition Type : physical

    06:58:43 #3 PHASE 214 File dlgbrnst.cpp, Line 2066
    Generation of disc structures started

    06:58:43 #4 Text 0 File compose.cpp, Line 969
    GenUDF2: 1 transfer items prepared.

    06:58:43 #5 PHASE 215 File dlgbrnst.cpp, Line 2066
    Generation of disc structures completed

    06:58:43 #6 Text 0 File Burncd.cpp, Line 3605
    Turn on Disc-At-Once, using DVD media

    06:58:51 #7 PHASE 40 File dlgbrnst.cpp, Line 2066
    Canceled by user

    06:58:51 #8 Text 0 File DlgWaitCD.cpp, Line 334
    [E: CDDVDW SN-208AB ] Disc check failed: Medium not allowed (Wrong CD)

    06:58:51 #9 Text 0 File DlgWaitCD.cpp, Line 346
    [E: CDDVDW SN-208AB ] Write in overburning mode: NO (enabled: CD)

    06:58:51 #10 Text 0 File DlgWaitCD.cpp, Line 3024
    Recorder: TSSTcorp CDDVDW SN-208AB
    Medium not present

    06:58:51 #11 Text 0 File DlgWaitCD.cpp, Line 527
    [E: CDDVDW SN-208AB ] >>> Protocol of DlgWaitCD activities: <<<
    =========================================
    Compilation cannot be written on that medium type.
    (Medium in drive: CD-R. Medium required by compilation: DVD R/RW, DVD DL, DVD-RAM.)

    06:58:51 #12 Text 0 File SCSIPTICommands.cpp, Line 464
    UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

    ====== *** Nero Burning ROM, History File *** ======
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  • First of all, your version is woefully out of date.

    Second, it says a DVD is required for what you're trying to do. That's why the CD's won't work.

    What are you selecting in Nero Express?
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  • Why7 on earth would I need a DVD for audio? The files are wma. I open Nero Express directly and go from there. I have burned CDs before; in fact I had an earlier version of Nero on a previous PC. Should I update/upgrade? As I said this version came preinstalled and the laptop is only 15 months old.
    I usually use Windows Media player to burn audio files but for some reason, even though I have all the relevant files in one folder in my Music, I can't access the folder or files from WMP - very frustrating!
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  • Got me. I'm just telling you what it says.

    As I understand it, when you open Nero Express, you're selecting Music, Audio CD.

    As a first step, update your version.
    The only way to update it is to go to nero.com, downloads, previous product downloads, and download Nero 12 (not Platinum). The download is near the bottom of the page. When you run it, it should automatically detect your serial number. If it doesn't, then enter it. After installation, you will still have an Essentials version but it should be up to date.
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