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I’m frustrated

Does Nero actually work?

Is it just me or is Nero a crap product? Since buying it I haven't been able to use it once. I wanted to use the recoder and was told I need to pay more money to get a DTS encoder or something. I end up using freeware programs instead of nero which wants more money all the time to get any job done. How much do you have to pay to get it working after buying the pro version?!
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