Have permissions but still can't burn a CD.

We are using Nero Smart Start Essentials. "Everyone" has permissions to burn in the Burn rights however, when a user tries to burn to a cd - they can't and get "Could not perform Endtrack, invalid write state" and Device Lock is set to Burn. An administrator can but a CD just fine. This cd drive is hooked via thin client.
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  • a) What OS?
    b) What exact nero version?
    c) Please attach the log
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  • Windows 7 - Nero 7.10.1.1 and I will attach the log tomm. Thanks.
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  • Note: Nero 7 is not compatible with windows 7 - this can also explain the problem.

    You should download nero 2014 trial and check, if this works - if yes, you should consider buying the update
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  • I agree but it still wouldn't hurt to see the log.

    I don't have time to investigate a thin client.
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  • As the security-system (and therefore permission management) was changed in many points from windows xp to windows 7, this cannot work at all - e.g. windows xp had no UAC.
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  • Thanks for all the comments and interestingly enough - the log says WindowsXP but our thin client image is Windows7 and i've posted below.

    Windows XP 6.1
    IA32
    WinAspi: -

    NT-SPTI used
    Nero Version: 7.10.1.1
    Internal Version: 7, 10, 1, 1
    (Nero Express)
    Recorder: Version: NL01 - HA 1 TA 0 - 7.10.1.1
    Adapter driver: HA 1
    Drive buffer : 2048kB
    Bus Type : via Inquiry data (1) -> ATAPI, detected: ?
    Connected to MMC as unknown drive with class-nr : 1
    Drive is autodetected - recorder class: Std. MMC recorder
    CD-ROM: Version: NL01 - HA 1 TA 0 - 7.10.1.1
    Adapter driver: HA 1

    === Scsi-Device-Map ===

    === CDRom-Device-Map ===
    Slimtype 4 D: CdRom0
    =======================

    Memory in use : 59 %
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)
    CD-ROM (ISO)
    #1 Text 0 File SCSIPTICommands.cpp, Line 424
    LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

    #2 Text 0 File Isodoc.cpp, Line 6666
    Iso document burn settings
    ------------------------------------------
    Determine maximum speed : FALSE
    Simulate : FALSE
    Write : TRUE
    Finalize CD : TRUE
    Multisession : FALSE
    Burning mode : TAO
    Mode : 1
    ISO Level : 1 (Max. of 11 = 8 + 3 char)
    Character set : ISO 9660
    Joliet : TRUE
    Allow pathdepth more than 8 directories : TRUE
    Allow more than 255 characters in path : TRUE
    Write ISO9660 ;1 file extensions : TRUE

    #3 Text 0 File Burncd.cpp, Line 3196
    Slimtype eSAU208 4
    SMART-BURN activated

    #4 ISO9660GEN -11 File Geniso.cpp, Line 3343
    First writeable address = 0 (0x00000000)

    #5 Text 0 File Burncd.cpp, Line 3508
    Turn on Track-At-Once, using CD-R/RW media

    #6 Text 0 File DlgWaitCD.cpp, Line 307
    Last possible write address on media: 359848 ( 79:59.73)
    Last address to be written: 599 ( 0:09.74)
    #7 Text 0 File DlgWaitCD.cpp, Line 319
    Write in overburning mode: NO (enabled: CD)

    #8 Text 0 File DlgWaitCD.cpp, Line 2972
    Recorder: Slimtype e 4;
    CDR code: 00 97 17 06; OSJ entry from: Moser Baer India Limited
    ATIP Data:
    Special Info [hex] 1: D0 00 A0, 2: 61 11 06 (LI 97:17.06), 3: 4F 3B 4A (LO 79:59.74)
    Additional Info [hex] 1: 00 00 80 (invalid), 2: 00 80 00 (invalid), 3: 00 80 80 (invalid)

    #9 Text 0 File DlgWaitCD.cpp, Line 493
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    #10 Text 0 File ThreadedTransferInterface.cpp, Line 793
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 ()
    2 indices, index0 (150) not provided
    original disc pos #0 + 600 (600) = #600/0:8.0
    relocatable, disc pos for caching/writing not required/ required
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 598 blocks [D: Slimtype e 4]
    --------------------------------------------------------------

    #11 Text 0 File ThreadedTransferInterface.cpp, Line 995
    Prepare [D: Slimtype e 4] for write in TAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc fixated
    Tracks 1 to 1: Idx 0 Idx 1 Next Trk
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 307200 1536000, ISRC ""
    DAO layout:
    ===========
    ___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
    -150 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
    -150 | 1 | 0 | 0x41 | 0 | 0 | 0x00
    0 | 1 | 1 | 0x41 | 600 | 0 | 0x00
    600 | lead-out | 1 | 0x41 | 0 | 0 | 0x00
    12 Text 0 File ThreadedTransferInterface.cpp, Line 1066
    Removed 2 run-out blocks from end of track 1. Length: 600 -> 598.
    #13 Text 0 File SCSIPTICommands.cpp, Line 215
    SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

    #14 Text 0 File Burncd.cpp, Line 4294
    Caching options: cache CDRom or Network-Yes, small files-Yes ( ON , Adapt writespeed to disc : ON
    #21 Text 0 File ThreadedTransfer.cpp, Line 269
    Pipe memory size 83836800
    #22 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x190a0040: Len x10000
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    #23 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x10000
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    #24 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype eSAU208 4 reduced to 32768Bytes

    #25 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 10 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x8000
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    #26 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype eSAU208 4 reduced to 30720Bytes
    #27 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 0F 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x7800
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    #28 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype eSAU208 4 reduced to 28672Bytes

    #29 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 0E 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x7000
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    #30 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype e 4 reduced to 26624Bytes

    #31 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 0D 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x6800
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    #32 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype e 4 reduced to 24576Bytes
    #33 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 0C 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x6000
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    #34 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype e 4 reduced to 22528Bytes

    #35 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 0B 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x5800
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    #36 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype e 4 reduced to 20480Bytes

    #37 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 0A 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x5000
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    #38 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype e 4 reduced to 18432Bytes

    #39 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 09 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x4800
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    #40 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype e 4 reduced to 16384Bytes

    #41 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 08 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x4000
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    #42 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype e 4 reduced to 14336Bytes

    #43 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 07 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x3800
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    #44 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype e 4 reduced to 12288Bytes

    #45 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 06 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x3000
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    #46 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype e 4 reduced to 10240Bytes

    #47 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 05 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x2800
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    #48 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype e 4 reduced to 8192Bytes

    #49 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 04 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x2000
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    #50 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype e 4 reduced to 6144Bytes

    #51 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 03 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x1800
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    #52 Text 0 File MMC.cpp, Line 20110
    Writer-Buffer for D: Slimtype e 4 reduced to 4096Bytes

    #53 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 00 00 00 00 00 02 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05cebac0: Len x1000
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    #54 CDR -500 File Writer.cpp, Line 303
    SCSI command aborted
    D: Slimtype eSAU208 4
    #55 SPTI -500 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x00) WinError(19) NeroError(-500)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x35 02 00 00 00 00 00 00 00 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00

    #56 CDR -500 File WriterStatus.cpp, Line 192
    SCSI command aborted
    D: Slimtype e 4

    #57 TRANSFER -18 File WriterStatus.cpp, Line 192
    Could not perform EndTrack

    #58 CDR -201 File WriterStatus.cpp, Line 195
    Invalid write state
    D: Slimtype e 4

    #59 TRANSFER -18 File WriterStatus.cpp, Line 195
    Could not perform EndTrack

    #60 Text 0 File MMC.cpp, Line 17141
    start Close Session

    #61 Phase 38 File dlgbrnst.cpp, Line 1762
    Burn process failed at 24x (3,600 KB/s)

    #62 Text 0 File SCSIPTICommands.cpp, Line 261
    SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

    #63 Text 0 File Cdrdrv.cpp, Line 11185
    DriveLocker: UnLockVolume completed
    #64 Text 0 File SCSIPTICommands.cpp, Line 424
    UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL
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  • Actually, this looks like a drive problem. If you try a burn at 10x, do you get this same problem?
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  • We are burning at 48x 7200KB/S and there is no option to check that from what I can see. When I create a data CD the Nero Express function appears.
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  • The log says you're burning at 24x.

    When you click on Next after creating you're compilation, there should be a Burn Settings option where you can set the burn speed. If it doesn't show, you will probably have to click on the arrow on the left hand side of the screen. The oldest version I have on this hard disc is v9. I have to restart to access v8 on a secondary internal hard drive but I figure you can check this.
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  • Hello - thanks for the reply and yes I was able to change the burn speed to a lower level - 8 and 16 and still go the same error generated in the log. Any other ideas would be great. Thanks so much.
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  • As already said: Nero 7 is to old for windows 7.
    Please download nero 2014 trial and test, if this works
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  • I agree with Jens. Give it a go before we pursue thinks like firmware update for your drive.
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  • @Wither; As he says that he can burn CDs as administrator, it cannot be a problem of the firmware. In my eyes it is simple the problem, that nero 7 burnrights does not work correctly on windows 7 - what is not real surprising, as windows 7 introduced new rights (for example UAC)
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  • Good point about the firmware. I've only been up a few hours and the cobwebs need to be removed.
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