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I’m frustrated

I cannot install Music Recorder after 2018 upgrade.

I cannot install nero music recorder (including free) 2018 - I get an error box asking for my email address which then sends 7 files to someone (I know not whom) - but no assistance? Box states "Audials detected a problem and had to be closed". The problem started after I upgraded to Nero 2018 Premium. When I clicked on Music Recorder I was informed it was installing a newer version - got to the end and then gave me the error message? Where is the support?
Tried everything many times - Uninstalled program - rebooted computer - tried to install free version - got the same problem?
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