I bought Nero Platinum 2014 and there's no blu-ray player--thought that was supposed to be included. What's up?

There's no blu-ray player included with my Nero Platinum 2014. Nero Blu-Ray Player is grayed out in the launch screen and when i click on it, there's an "install now" button that, when pressed, doesn't do anything.

Also, Nero tech support stinks, hugely. I've owned Nero products for many years and there used to be decent support. I'm feeling about done paying good money for lack of support. I'm disgusted!
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