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I’m frustrated and sad

media home disappears when trying to play a DVD on 2018

Following the instructions for use, I open the Mediahome and then insert the DVD.
The drive starts up and then the whole software shuts down. Tried reinstalling, checking driver for DVD drive, nothing helps. No info on Nero site.
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  • Hi-

    Never heard of that and I've been using NMH for 7 years.

    Normal behavior after inserting the disc is that, after the disc has fully loaded, then, the name of the disc will appear in the upper left hand corner of the Nero MediaHome screen and you would then select it. I can't reproduce your problem but I'm using the second beta version of v2018. Let it go a couple of minutes after you insert the disc to see if it possibly comes back.

    I'm using Win 7 Pro.
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  • Could you please apply the following steps:

    - please open Windows Explorer
    - enter %appdata% and press return
    - this will open the folder AppData, typically C:\Users\yourname\AppData\Roaming
    - go a level up and into the folder Local and from there into Nero
    - zip the folder MHLog and the file MediaHub.1.db and send it to interview@nero.com (if it is too large to send via email please provide a link to an online storage e.g. OneDrive, Dropbox, Google Drive)
    - go a level up and rename the folders Nero and Nero_AG (e.g. to Nero_OLD and Nero_AG_OLD)
    - restart Nero MediaHome

    Please note: Any albums, playlists, faces, other metadata you created with previous versions of Nero MediaHome will be lost in this process.

    The step with sending the file to us will help us to solve the issue for other customers. Of course it is optional.
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