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I’m so sad

My Nero Burning Rom 2014 is gone. I keep getting error number 1706. What happened to it?

Something happened to my computer one day recently and I had to have att chat with me and fix it. Then several of my games, etc were gone. Now I want to use my Nero Burning Rom 2014 and it is gone. I bought it off the internet and just downloaded it.when I bought it. No disc or anything. How can I get it back?
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