I’m really disappointed.

Need Continuous Update to ONE folder Only

I just purchased BackItUp 2014 Unlimited Online Backup.

The end of each day I backup my changed e-mail, accounting and data files to a 3 TB external drive. This drive has about 2 TB of which 2 - 3 gigs is updated nightly.

The purpose is to backup my 'backup' drive online each night. For this I setup a 'Continuous' backup of my 3 TB drive, however, from what I can tell from experimentation, everytime the backup starts it creates a new online folder labelled with today's date and time.

How do I get the backups to update the files in only one online folder and its' subfolders. If it creates a new folder every night then I will have hundreds of folders to rummage though after just a couple months. I can't imagine trying to restore a whole drive if the files are in hundreds and hundred of folders.

I've used SugarSync and others and they show a structure very similar to the drive structure of you computer. The updated online files always end up in the same drive/folders. Easy to restore.

I must be missing something here? Is there a place where I can specify the file structure be retained? Can't change the default the 'Path"' for an online backup.

Any help would be appreciated.

Thank you
Dale
1 person has
this problem
+1
Reply
  • If I remember correctly, one of the Nero employees said that the online backups are "Update" type backups. In the Windows world, this type of backup would result in each update backup being replaced every time the backup is performed. However, the cloud doesn't have a Windows structure. If you were going to restore the backup, you would use the first and last backup for this type of backup. As a result, I think you can delete all intermediate backups. However, if a Nero employee doesn't respond to this thread, I recommend that you send an e-mail to tech support just to be sure. If you do, let us know what they have to say.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • Hi Wither:

    Thank you for your response.

    I will contact support. This form of online folder layout just doesn't work for me. It's impossible to know what's been backed up and what hasn't. SugarSync and Bitcasa both display files very similar to the drive structure of your computer.

    I'll let you know what support says.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • I don ́t think that you have missed any backup setting for that. It ́s true, everytime it comes to perform the next continious job, it creates a new online folder beside the previous one, denoted with the time and date. Nero Backitup folder remains the main destination folder for all online backups taking place there. Therefore, the default path for the online backup can ́t be changed or customized there. However, you still can create your own folder with the aim of sorting your backed up files as wished, and remove this way all those previous backed up files from your space.
    • Thank you Tino:
      Not sure what you mean by 'create your own folder with the aim of sorting your backup files as wished'.
      It sounds like a lot of work to create/keep the folder structure organized and updated continuously. The software should do that.
      Maybe Nero should look at how SugarSync and a few others organize the upload exactly the same as the folder structure on the computer(s). Earlier versions of the file(s) are available for each file with the latest always showing first.
      I'll see what support comes back with, but at this point, I don't think this will work for me.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • TINO- When I was writing my last post, it occurred to me that this behavior is like an incremental backup. Is it possible to restore any of those intermediate backups from within Backitup?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • Hi,

    So this is what Nero BackItUp does right now:

    - every time a continuos backup job is run
    - a new subfolder with a timestamp is created
    - in this folder, the whole folder structure of the source folder is replicated
    - files that are new or have changed are backed up to the respective folder in this new folder structure

    It is possible to define the name for the root folder of the backup, you won't be able to change the way these folder structures are created though.

    We understand that browsing single files in these backup structures is somewhat cumbersome. Photos, videos and music can easily be accessed through the respective library view in the web client.
    The restore view in the Nero BackItUp client allows to access the file structures based on a timestamp.

    Having said that, this is an are of the product that we're certainly going to improve.

    best,
    Patrick
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • However, this doesn't answer my last question.

    Perhaps the restore process is different than what I expect.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • For restore, I wouldn ́t just pick out any of intermediate backup files in the root folder. Just as it is knew that the next continious job creates an incremental backup. What means, only modified files will be backed up in the new folder structure. This will depend on the Backup (data) the user likes to restore.
    best.
    Tino
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • If this is a Update type backup, I would expect all intermediate backups to contain only changes to the original full backup. In other words, each backup is not created by comparison to the previous backup, as in an incremental backup, but rather to the original full backup. In effect, this is a differential backup. Interesting concept. I don't know what would keep one from using any of the backups in a restore operation.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • just want to point out the difference between them. Incremental Backup: Only saves files of the selection that has been changed or added since the previous backup of the backup set. (Please note: the first Incremental Backup in a backup set is identical to the Differential Backup. Since,
    Differential Backup: All files of the selection that have been changed or added since the very first execution of the current backup set are saved.
    best.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • I have backups of my important files and photos on two identical 3 TB external drives. Any changed or new files are copied over the older versions so that the external drives have only the latest complete version of my data files .. about 2 TB of files. It is one of these drives that I am uploading to Nero Online and will update daily. I purchased Nero BackItUp thinking it would be my 'offsite' backup.

    I guess the bottom line is that should my computers and external backup drives be stolen or should the house burn down, what would it take to restore all 2 TB of data uploaded to Nero Online?

    From the discussion here it sounds like there is no easy way to restore everything back to the way it was the day before 'my house burned down' so to speak. No 'one click' restore by the sounds of it.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • You shouldn't have a problem with that but I'd like to hear the details from tech support.

    I'm bothered by the definition of a Update backup as discussed in the Backitup 2014 help file. In the help file, it says that an Update type backup is an incremental backup. This is true if you're backing up to a disc (not a hard drive) on which the original backup was burned. If the Cloud is considered to be the equivalent of a disc, then you can't delete the intermittant backups since restoration of a incremental backup requires restoring all those intermittant backups. This is contrary to what I said in my first reply to this thread and what I've been trying to nail down in the discussion. I'd like TINO to confirm this.

    I have a couple of more questions for TINO that you should be interested in.

    First, the help file doesn't mention anything about restoring the typical backups from the Cloud. I presume you use the procedure for restoring phone data backups to the Cloud that's described in the help file?

    Secondly, the restore process says to make the backup available. In the case that you lose the hard drive on which you originally had Backitup 2014 on and that you used to make the backups, is the backup information stored on the Cloud with the backup so that a fresh install of Backitup on a new hard drive will detect the backups?
    • view 2 more comments
    • Thank you. You didn't address my last question. In past versions of Backitup, it seems that people were unable to restore backups even though the backup information was supposed to be with the backed up files. Backitup needed the information files that were stored on the drive from which the backups were created. It doesn't make sense but it happened to me. Would you address this in regards to Cloud storage and the loss of the drive from which the backup was made.
    • Ah, didn't get your last question so far - sorry for that.
      I need to look into that to give you a qualified answer - goal and expectation is though to be able to restore a backup with the backup available - not with a backup and something else on top.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • I can understand why the information about backups and backup jobs is saved in the Roaming folder but they shouldn't be necessary for a restore operation. I can't say that a lot of people experienced the same problem as I described and experienced.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • I'll have an answer for you on Monday if that is the case for any type of backup. If it is, we are gonna change it - it doesn't make sense.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I really appreciate that you're looking into this. Have a nice weekend.
    • So just to clear this one up - sorry that it took me couple of days, but I wanted to make sure to have all cases covered - Nero BackItUp 2014 definitely does not rely on any files in %appdata% to restore jobs from either HDD, Discs or NAS.
      For online storage, there is currently no way to browse it from the PC client yet - this is going to be added soon.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • Hi Patrick:

    It sounds like this software is in beta stage. I'm not one who feels comfortable putting my trust in online backup software which isn't debugged and proven.

    The only reason I purchased the unlimited online backup (other than the intro pricing) was because I was familiar with Nero backup over the past few years. This is obviously not the same product as evidenced by the complaints for those upgrading from version 12 to BackItUp 2014.

    I have requested a cancellation of my account and a full refund. I will look perhaps look at it again in the future.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • Hi Dale,

    Nero BackItUp 2014 is not a beta product. We're released for some 2.5 months now. Certainly, there are certain things in any kind of products that you only realize once they are released. Instead of ignoring them, we try to understand all problems that people like you and many other might facing and try to address them as soon as possible. I think there are already a couple of examples here in the forum and elsewhere (on Google Play for our Android app) and some other sources where we demonstrated that we're quickly reacting to customer feedback.
    In case there is something in the product that prevents you from using the functionality you paid for - let us know and we'll find a solution that works for you :)
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • Patrick- did you look into what we were discussing above?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • Hi Wither 1,

    I'm not 100% sure which questions are still open.
    Nero BackItUp definitely offers to restore the files that have been backed up to exactly the paths and the way they were with a single click. The only exception to that is described above - if a PC is re-installed, there is currently no way to browse for jobs on the online storage - so online backups would need to be restored through downloading the files from the web client. We're understand that this is an issue and we're going to resolve that soon.

    Let me know if there is anything else open I didn't follow up on yet.
    Thanks,
    Patrick
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • It seems that Backitup 2014 doesn't need the job files in the Roaming folder to restore a backup.

    In older versions, I occasionally had problems restoring backups if those files were missing even though the information files, in one form or the other, were with the backed up .nba files.

    In an odd way, maybe it's good that I was asking you about that since you seemed to have recognized another problem and the need for to resolve the issue.

    I like your outlook on improving Backitup.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated