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I’m disappointed

Nero 11 Doing The Job Bug Free

I have been a customer since Nero 6. I was using Nero 11 the last few years but my use was limited to Nero Burning ROM and the Wave Editor. I figured now was a good time to get Burning ROM 2016 and the new WAV editor. So I made the purchase but had to go back to using Nero 11 because of two issues. One, whenever I close Burning ROM 2016, Excel 2016 crashes. Two, whenever I encode a bunch of WAV files to MP3 (mp3PRO) some files in the batch fail. Going back to Nero 11 gives me a trouble free experience. I have read articles where other people experienced the same problems as I. I really do not want to go back and forth with a support case. Nero 11 is doing the job and I would like a refund for my Burning ROM 2016 purchase. I will consider upgrading again in another year or two.
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  • Hi Allen-

    To get a refund for Burning Rom, you'll need to address the problem with technical support by going to nero.com, support, contact, technical support and submitting the contact form. They usually don't give refunds unless they can't resolve the problem.

    I'm guessing you didn't pay for WaveEditor since it's a free app. Is there any kind of error message for the files that don't save?

    Could you upload one of the problem files to filedropper.com and post the link that is provided after the upload?
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  • Thanks for the quick reply!

    In regards to the WaveEditor, yes it is free however a licensed version of Nero is required. When I received a 2016 license I was able to download a newer version of the WaveEditor.

    As far as the encoding of the files. The error was something like "Error encoding file". The error was presented at the very end of the encoding process of an individual file in the batch. Using the old encoder had no problems with the the very same files.

    As stated before I do not want to get involved with a support case. It looks like I won't get a refund unless I do. I did not pay much for Burning ROM 2016 so I will count it a loss for now. I'll keep using the newer WAV editor so it is not a total loss. I will also keep an eye on Nero Control Center and see if any updates get applied. (I now have a side by side installation) When they do I will try again.
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  • I think the licensed version of Nero is needed for the mp3Pro codec.

    I don't work for Nero. If you would upload one of the problem children, I can give it a shot.
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