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Nero 12.5 restore aborting on fresh Windows 10 Pro install

Hi,
I had to do a fresh install of Windows 10. I then installed Nero 12.5 to restore files from a backup made last week. Nero backitup 12.5 aborts almost immediately when I try to restore any files.

Backitup worked fine on W10 upgraded from W7, though I hadn't tried restoring any files in years.

Any ideas/suggestions?

Thanks, dave
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  • No, it's a completely different question. The other thread asked about restoring to a system with no operating system.

    I had to bail on restoring the OS, so I did a fresh install of Windows 10, latest release. Backitup 12.5 doesn't work on the fresh OS, aborts immediately.

    Does 12.5 work for anyone, or is it time to get new backup software?
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  • If you want to run it in Win 10, right click on the installation file and select Properties.

    Check the box to "run the program as admininstrator."

    In the Compatibility tab, set the compatibility mode to Win 7. Apply the change.

    Does that help?
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  • Thanks. It got further. Now I get an error, "iNero BackItUp" "Failed to create a task in the Windows Task Scheduler service. Please check the service and try again".

    Other suggestions?
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  • I also tried modifying all .exe's under Program Files (x86)\Nero\NeroBackItUp, setting them all to run as administrator and Win7 compatibility for all users. It got a little farther, to the point that the restore appeared to start, then Windows asked for permission to let it make changes, then it aborted.
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  • Wither, I found your related post under backitup-fail-to-create-a-task. In my case, the Nero Backitup Background service does not exist in Administrative Tools, Services.

    Is there a way to manually add it?

    Or is trying to get all this to work a waste of time? I can always go with the manual .zip restore approach for this one-time restore, but it's going to be painful due to the size of the backup (400+ GB).
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  • Well you've raised a number of issues that we can address but, I completely missed the real problem that you first posted. My apologies again and again.

    The reason it won't do a restore is because, when it does a backup, it puts the job files on the C: drive of the computer on which the backup was made from. Since you reinstalled Win 10, those job files were lost. That's where the ImageTool bootable disc comes in. However, depending on how you reinstalled Win 10, you may have a folder named Windows Old from which you can get the job files and put them in the appropriate location of the new install. Would you check if you have that folder?

    I think the reason why the background service isn't running is because you haven't created a backup in your new Windows installation. Once you do, the Backitup Agent will be in the notification area and you can set it to launch at startup.
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  • Thanks for clarifying.

    This whole mess started because I tried to apply Windows 10 update 1709, which failed numerous times, creating multiple Windows.old directories, which I had to start deleting to make space for more update attempts. Update finally walked all over itself and completely corrupted Windows.

    I wish I had known this root cause a few hours ago. Years ago, I moved the Nero installation to a different (H:) drive because it kept filling up my C: drive. After I committed to the fresh install and re-installed Nero on the new C: drive, I deleted the old H: drive Nero installation, on the chance that Nero was confused. Unfortunately, the H: drive was not backed up.

    I'll look around. I've made various copies of various Windows directories during this sordid process, so there's a chance I have those job files somewhere.

    Thanks again for your help!
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  • The job files are located in two folders in this path-

    C:\Users\"your username"\AppData\Roaming\Nero\Nero 12\Nero BackItUp

    I have a strategy for this problem. I do a daily Update type backup of my personal files using v12. I use compression for that backup.

    However, I also do a second backup which is scheduled for about an hour after the first backup. This backup is for the job files. I don't use compression for that backup since I can simply copy and paste the job files from the backup to their required location if I happen to lose a hard drive or need to reinstall Windows. Then I can reinstall BackItUp and do a restore of the personal files.

    In the other thread, I said I was wrong about being able to restore files using the ImageTool. however, I think v12 was the first version that allows restoring files from a backup using the tool. Of course, later versions of BackItUp don't have the ImageTool option although it might be possible to restore backups made by the later versions using the tool. I'm not sure of that.
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