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I’m Frustrated

Nero 12 Video says "Application Not Allowed"

I own Nero 12 Suite, but when I try to use some of the Tools / Effects displayed it states "Application Not Allowed: your Nero Product comes with limited Tools / Effects." Why would there be features / effects / tools listed in Nero 12 Suite that can't be used or aren't available? I'm not sure if I registered my Nero 12 Suite, but I'm not sure how to register it since a few weeks ago when I reinstalled it on my computer it didn't want to register it said there was no internet connection or something when there was. Please help.
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  • Hi Brit,
    It sounds like you have the non-Platinum version of Nero 12?

    The Platinum version has more themes and effects than the "standard version".

    I assume you have downloaded and installed the "content pack" for Nero 12?

    Also, check that your serial number is showing correctly in the Nero ControlCenter / Serial numbers section.

    If it is missing, you can use the "Add" button to type in your 39 character long (including the hyphens) serial number.

    If you forgot to download and install the content pack ... it can be found here for example:

    http://www.nero.com/enu/downloads/pre...

    Down where it says:

    Version Details (Nero_ContentPack-12.0.00400.exe)
    Version: 12.0.00400
    Release Date: Mon 24 Sep 2012 12:00:00 AM CEST
    File Size: 767.67 MB (804,965,272 B)
    MD5 Checksum: 2f283ade7a21245d678e7bed70dcc193
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  • No, I don't have the Platinum version, but I'm not looking to do anything that's not offered in Nero 12 Suite; I'm just wanting to use the effects / features programed into Nero 12. They are listed in the program as options to drag into the movie, but when I try I get the Error: Application Not Allowed.





    I did download the Content Pack, but that didn't work. The rest of the program seems to be working correctly; just several of the effects listed and shown won't let me use them.
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    • I don't know (I'm just a fellow customer) ... but I think if you go via the Customer Support form instead of the Technical Support one, you might have some luck.

      After all, the Serial Number does say "Never Expires" ... or are they being misleading?

      I suggest giving Customer Support a try, or alternatively or as well ... email directly to patent.activation@nero.com
      to ask if they can look into the internet registry not working issue.

      They might be able to give you an "offline" work-around for the problem.

      Basically ... don't take no for an answer and keep at them ...
    • Thank-you for your help. Found my answer down below by a Nero Employee; they are being very misleading especially since the Adobe 12 Suite is only half a program with effects listed and displayed that aren't usable without the Platinum version. Turns out there is nothing wrong with my internet connection with Nero 12 Suite just a poorly designed, misleading product.
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  • It's not unusual for a non-Platinum version to show things such as effects which aren't usable unless you have Platinum.
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  • I’m very very disappointed
    That sounds like a very poorly made program more like a free trial before purchase program rather than the full version program after purchase. I used to use Nero 7 and I loved it, but it didn't work on Windows 7 :(. I used Nero 7 for everything, but now because of how poorly Nero 12 is made I can only use it to transmit the connection of the burn drive to Adobe Premiere; not for making home movies. I'm very disappointed with Nero and I won't be buying any more Nero Products and I definitely won't be recommending it. I'll be recommending Adobe Premiere as it can do everything except read the burn drive without an alternative program transmitting and linking the signal. Very sorry to hear how bad Nero intentionally made their newer products :( . Hopefully customers will be happier with Nero 2016...
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  • First, if your previous comment alluding to a Nero Employee is in reference to me, I'm just a volunteer who's been in here for almost 8 years on a daily basis.

    Second, I don't see anything in this thread which indicates that you can't make home movies with v12. It works just as well as v7 for that purpose and the basic effects, transitions, etc. are more comprehensive. The things you can do in Make Advanced Movie far exceed the capabilities of Nero Vision Express in v7. I have every version starting with v8 so I'm not pulling things out of my hat (nice save).

    Third, you can run v7 in Win 7 in a compatibility mode. There are people running v7 in Win 10. I can't say for sure that everything works in that scenario.

    Finally, Adobe Premier is great for things that Nero can't do but you pay a premium price. Not everbody is willing to pay such a high price to edit and burn their media.
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  • wellll, Lucky Phil reply to that pls. And Wither , nice to see you have not lost your sense of Humour ... yeah, just got curious - so I jumped into the forum and found this....sheesh ! but not so bad ,
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  • Thanks for the comment about sense of humor Richard. I could have offered this one which is far more mild-

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