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I’m angry, frustrated

Nero 16 installshield wizard failed on Win10 computer

Wizard get through the various program configurations, then, when they're finished, the desktop goes black with just the main install shield wizard viewable. It gets through approx .5 centimeters of the approximately 9.5 centimeter bar, sits there for a while, then announces the installshield wizard failed. It then opens the Nero site in my Firefox default browser.

My antivirus was turned off during the attempted install.

I first reported this on Nov 30 and have been waiting over 1 month for a solution. Not only have I not gotten a solution, I haven't even gotten a reply!!!!!!!!!!!!!!!!!
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