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Nero 18 won't install on Win 10 v 1903

Problem installing Nero 18 on Wind 10 v 1903 opsys. After putting in my valid product key the install wizard gets about three seconds into to the install process and shuts down, giving me an error message that says nothing useful. Nero 18 worked fine on my Win 10 v 18XX. I used the Nero firstaid tool to uninstall off the old win 10. In addition, I have removed the product key from the old Win 10 using Nero Control Centre. I have tried contacting Nero and they have been no help - they are not even responding to my emails asking for direction. Any help would be appreciated.
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