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I’m frustrated

Nero 2014 Platinum Activation Issue

Who can I get to help me with a Nero 2014 Platinum activation issue. Problem has been going on almost 3 days now. Representative responded back to me via email stating I have to make sure I allow Nero access to the internet. This isn't the issue, Nero has access. It is claiming that I have maxed out my activations which again is incorrect. The representative in email said there was no issue with my serial and that I should be able to activate no issues. What's with spending over $100 on a product, then not having a single phone number to call for support? You would think a company that's been around for as long as it has, would have the support to backup their product, or is there a lack in confidence that I am missing?
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