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I’m very frustrated

Nero 2016 stops working after burning disk

I thought I upgrade my Nero 11 to 2016 platinum because of a problem that Nero 11 stops working after burning a disk and Nero restarts itself. The problem still exists in 2016 version. How to solve this.
Is there a way eventually to get my money back ? (Because this version is not even better!)

Kind regards
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