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Nero 2016 - update and install problem

Hi, please help, please reply - i have followed all directions from support but,

I have uninstalled my version and run the "Nero First Aid Kit" and also restarted my PC - when i try to re-install the programme, it crashes and fails to install any components claiming there are already files still on my PC. When i check, indeed there are still items in my "start up /menu" folder. I have tried to delete them , but they will not delete, i am stuck now, i cannot re-install nero and am left with nothing? I have replied before, but had no response?

What is going on? I no longer have any writing software on my PC? I really am fed up and so disappointed, i have followed all instructions and been left with nothing?

Please advise
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