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I’m frustrated

Nero BackItUp2018, snapshot mode doesn't backup NAS with large number of files

I'm using Nero BackItUp 2018 and Snapshot mode to backup my NAS. After clicking start, application said "indexing" (up to 200K-300K of files), then it says "preparing", then it finishes with nothing getting backed up. I noticed if I selected fewer directories with fewer files to backup it seems to work. Please advise.
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