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Nero fails to burn

Hi I desperately need help. I had the 2014 Platinum version. I upgraded to Windows 10 and it was working perfectly until 2 weeks ago that it will go to the whole process but in the end it will not burn my projects. Fine Microsoft could not do anything I contacted Nero and they said that I need the new version 2016 so I bought it. And guess what! It does not work either. So I need help please. I did the troubleshooting and nothing.
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