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I’m frustrated

Nero Platinum 2019 Installation Issue

"This program requires the file AdvrCntr6.dll, which was not found on this system"
This is the message I get every time I try to install the software.
I have been trying to install this software since I bought it and have been unsuccessful in doing so. I have tried some of the pointers on the forum with no success. I am beginning to wonder if I have purchased software that just doesn't work. I am not able to get any help at all
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