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I’m frustrated

Nero Platinum Grace Notes does not work after upgrade from Nero Burn express 3 to Nero Platinum

So after seeing my post disappear I will try this again,
I have windows 8.1 just installed Nero Platinum grace notes will not work in the copy cd area of Nero. however when you open Nero Home is shows the art sometimes....This seems to be a known issue for the last 2 years according to what I see in the questions areas....
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