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Nero Platinum key activation issues.

Good afternoon. I bought Nero Platinum 2017 on March 31, 2017, with the reference cleverbridge: 109900371. Some time later, I had problems with the program and because I was unable to solve it, I ended up using it. Now I realize that Nero's support has changed its platform, becoming much better. I recently downloaded the Nero Platinum trial, and in the Nero ControlCenter I put the key to my purchase, which was accepted. I did an audio edit without problems. However, in a second access, the Nero 2017 program opens and gives access to the various programs contained there, but when requesting any of them, the program does not work. Do not open. Hangs without opening. I uninstalled everything, revised the registry keys so there was nothing left and reinstalled, but the problem continues. Nero Start recognizes my Nero account, but when I put the Platinum 2017 key, the system informs me that the key is invalid, the same one that is accepted in Nero ControlCenter. I have Nero Platinum 2011, 2016 and 2017, but I can't use them. I ask for assistance to have the 2017 version back. Thank you.
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  • 1
    How long did you wait for the apps to open? For some people, opening Nero Video takes several minutes. The other apps don't usually take much time but, it might worth waiting 3-4 minutes to see what happens.

    When inputting the serial number, are you using zeroes, where applicable? It doesn't use "o"s. What are the first four characters of your serial number (don't post the whole thing here)?
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  • The latest Nero ControlCenter will accept any valid Nero serial number. But Nero Start and the associated Nero Account are only for Nero 2019 Subscribers and later products. You need to install the version matching your key from
    https://www.nero.com/eng/downloads/pr...
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  • Wither 1 and Since5.5, good afternoon.

    Wither 1, in thanks for your interest, the letter "O" and the number "0", were carefully considered when placing the key in the Nero ControlCenter and following your request, this key starts with 907C ... I also waited many minutes to have the certainty that it would not be just a delay in opening the application. Another fact, which I forgot to comment, is that that initial screen that identifies the application crashed and remained in the foreground on the notebook screen, closing only with the use of the Windows Task Manager.

    Since5.5, thanks for your interest. A specific link to download Nero Platinum 2017 was known to me. However, some time ago, I requested a new link to Nero and I didn't even receive an email reply. I thank you for your help with the version link sent.

    In practice, what happened after my request for help: within Nero Start, the Trial version opened with that limited free period, but I realized that it was possible to download, update. Inside Nero Start, I clicked on Nero Video and noticed some possible downloads. After these updates, my Nero Platinum 2017 returned to full operation, at least until that moment.

    Only Nero Start does not accept the key when I try to update my account.

    Thank you for your interest in helping.

    Flávio.
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  • Very confusing-
    "Good afternoon. I bought Nero Platinum 2017 on March 31, 2017, with the reference cleverbridge: 109900371. Some time later, I had problems with the program and because I was unable to solve it, I ended up using it."

    What does "because..............................." mean?

    You said you downloaded the trial version. I assume that was v2020. Are you trying to insert your v2017 serial number into the v2020 Account in the Start page? If you used the same e-mail address for v2020 as v2017 it should automatically show it.
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