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my Nero Platinum 16 is not working any more. When I want to preview my videos and add chapters to them, I can't see the images. Also when I'm done editing, and I try to burn the finished product, it doesn't do it. It gives me an error message. Wha'ts happening, can someone help me please?
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  • Hi Pedro,
    It might be a case of the "cache" folders becoming corrupt. You can delete the Nero Video "Cache" folder contents, and they will be re-initiated when Nero Video starts up again.

    Where to do the deleting:

    Substitute your windows username for "YOUR USER NAME" below ...

    For Nero 2016 :

    Delete the folder "Nero Vision" at
    C:\users\YOUR USER NAME\AppData\Local\Nero\Nero 2016

    Delete the folder "SharedMediaData" at
    C:\users\YOUR USER NAME\AppData\Local\Nero

    Delete the folder "Nero Vision" at
    C:\users\YOUR USER NAME\AppData\Roaming\Nero\Nero 2016

    Note: The above folders are usually "hidden" folders in Windows, so you might have to use the "View" Tab in Windows File Explorer to show hidden files from C:\users\YOUR USER NAME
    and below.
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