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Nero Video 2017 Cut and Crash

I have Nero 2017 Platinum.

I can open Nero Video 2017 and import a video file into either Express or Advanced Make A Movie mode, and play the video. But as soon as I try to split the film I get a serious fault error. The program says it has to close. It asks if I want to save the project but even though I say yes it doesn't save.

I have been to Control Centre, done every possible update, and rebooted but it made absolutely no difference whatsoever.

I'm loathe to pay £50 for Platinum 2018 just because of this fault, and would appreciate any guidance.

Thanks in advance.

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