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Nero 12 Error

I've been getting an error every time I try to run Nero Media 12, so, I tried to update it and see if that fixed the problem. The update is now asking me for my licence key, which seems to have disappeared, so how the hell can I re-enter it?
When I try to login, it doesn't recognise my email or password!
Meanwhile i no longer have access to Nero at all/
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