Nero 2012 and 2014 freezes when using search in nero explorer

Just bought Nero 2014 because nero 2012 stopped working, and i couldn't get any help from you guys. Now i'm having a freeze up problem with 2014 too. IT's when you go to the right hand windows and search and click on the last folder to open. It just sets there and you get not responding. Like Explorer is hanging. Would sure be nice to get some kind of guidance, or else, i'll need to get a refund and go back to using another burning software.
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