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Nero 2014 platinum wrong language in recode

Having trouble with recode and blu rays.
When recoding I have to pick a foreign language to end up with English audio in the end result.
Some blu rays I have to leave the audio selection on English but the preview will be in foreign so don't actually now what language you will end up with until recode is finished.
This results in sometimes having to repeat the recode several times to get the film with the English audio.
Anyone else having this problem and is there a fix? Thanks Darren
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  • I didn't look for the thread (s) but other people have reported similar problems. The only thing I can tell you is to make sure you have run the check for updates from the Nero ControlCenter.

    Technically, there's nothing that us volunteers in the forum can do in regards to this problem. As a result, I recommend that you send an e-mail to tech support at techsupport@nero.com.

    Please let us know what they have to say.
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  • I’m frustrated
    I receive a canned email back from support wanting a ridiculous amount of info:
    Dear Valued Customer,

    thank you for your e-mail.

    The problem you describe can have several causes. As a result, we require specific information for further analysis.
    Please send us the following information:

    1. A step-by-step description on how you proceeded.
    2. A Screenshot displaying your problem.
    3. The NeroSupport.cab log archive.
    4. The output of the tool “BD Checker”
    5. Information on your source video file.
    6. Information on your hardware.

    1.
    A step-by-step description on how you proceeded.

    Please explain in detail how you proceeded. Which application of Nero did you use, and what were you trying to do?

    2.
    A screenshot displaying your problem.

    To enable us to analyze the problem, we need a screenshot, which will support us in finding a solution.

    You will find detailed instructions on how to create a screenshot on our website:
    http://www.nero.com/eng/show-faq.html...

    3.
    The NeroSupport.cab log archive.

    Click the following link to download the "GetSupportFiles.zip" file to your hard drive:

    http://www.nero.com/link.php?topic_id...

    Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking the EXE-file.
    -> The "C:\WINDOWS\system32\cmd.exe" window opens.
    The tool may take several minutes.
    You can track the single steps in the displayed window.

    After the tool has successfully run you will find a file named "NeroSupport.cab" on your desktop.

    Please send us this file as an e-mail attachment.

    Additionally, we would like to point out some details of the "GetSupportFiles" tool.

    The following information will be gathered:
    - All available log files of different Nero applications.
    - System information gathered by the Windows tool "MSInfo32".
    - Information on the installed DirectX version. For this, the Windows application "DXDiag" will be used.
    - The "SchedLgU.txt" log file. This file contains information on currently scheduled tasks (e.g. the JobScheduler in Nero BackItUp).
    - Extracts from the registry:
    a. Information on the settings with which Nero applications run.
    b. Information on how the CD/DVD drives have been installed.

    Please note:
    If the "GetSupportFiles" tool crashes then simply start it again.
    When the tool is started again it will automatically recognize the particular program that caused the crash. As a result, that diagnostics program will be omitted.

    4. The output of the tool “BD Checker”

    Click the following link to download the "BDChecker.zip" file to your hard drive:

    http://www.nero-mirror.com/support/BD...

    Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking the EXE-file.(BDChecker.exe)
    -> The "BDChecker" window opens.
    Click the “Check” button at the bottom of the window.

    After the tool has successfully run please copy and paste the displayed results into your answer e-mail.

    5. Information on your source video file.

    a. Where does the source video file come from?
    From an original store bought BD-ROM (if so, please indicate the exact title), a downloaded video file from the Internet, recorded with a standalone recorder, a recording from a TV capture card, a camcorder,...?

    b. Is the source video file saved on your hard drive or is it accessed from a Blu-Ray Disk (or another external device)?

    c. If you created/converted the video file by yourself from another file:
    Which format did the original file have? Can you play the original file without any problems?

    d. Does the error occur with other video files in this format as well or just with this particular video file? When you play back video files in other formats, do you also get a bad picture quality?

    e. Can you play back the video file on your PC? If you can, which player is used? (WinDVD, PowerDVD, ...)

    f. What kind of audio Format do you use ( DTS, Dolby True HD...)?

    6.
    Information on your hardware.

    a. How is your monitor/TV connected to your PC (AGB, DVI, HDMI..)?
    In case you use a PC monitor, please indicate the exact type and manufacturer.

    b. How is the audio track put out (SPDIF, directly to PC speakers, AV-Receiver)?
    In case you use an AV receiver, please indicate the exact type and manufacturer.

    Should you have any further queries, please do not hesitate to contact us again.

    Best Regards

    Dex

    Nero Development and Services GmbH
    Im Stoeckmaedle 18
    76307 Karlsbad
    Germany
    Fax : +49 (0)7248 928 499
    http://www.nero.com

    NERO – SIMPLY ENJOYTM
    Simply NOT!
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  • Is your problem related to this thread? It doesn't seem to be based on the questions they asked.
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