Nero 8 update. No internet connection.

I am using Windows XP Pro with nero 8. When I try to update I get (Unable to connect to the internet.) I've been running Nero 8 for 7 years without any problems. Also, I am unable to update Nero Kwik media in my Nero 10 Suite. (An unknown error occurred. Please contact Nero Support. Can someone please help. I have uninstalled and reinstalled operating system and still get the same results.
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