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Nero missing file message on every right-click

suddenly every time I right-click an item or ask for properties I get a Nero message saying I need "advrcntr4.dll which is not present on the system". I have checked and it is. I have Nero 9, Nero 11 and just loaded Nero 2014 and have never had this problem before. Can anyone help as it's becoming frustrating. I have tried removing Nero 9 several times but it refuses to go. I also cannot now start Nero Startsmart.
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