I’m getting frustrated

neroburnig rom 12.5 says : cd/dvd drives are in use by another application

Hello, I'm running old 32 bit MS XP pro with SP3, yes: I've tried disconnecting and reconnecting the drives, deleteing the drives via device manager, reinstalling drivers , gone the msconfig route , Uninstalling nero-cleaning up the registry- and reinstalling , this includes all the restarts . . The nero support techs tried to help but after awhile I got bounced back and forth between MS and Nero. I know I'm missing something? I refuse to believe that I would be the only one with this issue.
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  • I’m getting indifferent
    If anyone reads this for info : I've also tried to find a "vitual drive" that nero says is ther - no luck only the xml docs and one text file with history .
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  • richard,

    With my last computer, I had problems copying discs with Nero and someone suggested that I download a trial of another program and test it. I did that and had no problems copying. I can't say that Nero was impressed, but it convinced me. You might consider trying that for this problem.
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  • hey , thnks for the reply ::: the fact of the matter is another one of my posts - the cd/dvd bueners are red x'd out in nero burning rom - but the "image recorder" is fine - i'm jus wondering if one ["image recorder"] is taking priority and locking the others out ??
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  • Go to Control Panel, Device Manager. In DVD/CD ROM drives, find your drive. In the Driver tab, select Disable. Reboot. Go back and enable the drive. Try to use it in Nero. Does that help?
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  • I’m actually getting silly!
    yup! did that....nope! - didn't help. even deleted drives - didn't help .....this issu- well, I just can't let this beat me - gotta be a way ....but then again I've had probs w Nero 12.5 burning rom from the day I installed it ...I wanted to see if its was a good as it used to be before going for the whole suite -----please remember, I used ver 5.5 , 6 ,7 , 10(not so good, lots of issues, but then again, it came packaged with one of these drives, or a least I think so .) etc, etc so I've sort of been around Nero for awhile now, but this issue is completely new - especially since I'm trying every thing I know { which obviously ain't that much} to try and fixit or work around it. regards and thanks for dropping the line.
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  • Try this since you're using XP-

    Go to Control Panel, Administrator tools.

    Click on Component Services then, Services.

    If you have IMAPI CD Burning Com, Double Click on Disable in the options box and then click on Stop.
    Reboot.

    Does that help?
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  • Yes , wither1 , I did this a few days ago -"imapi" figured that OS was runing it in background in conjunction w Windows Media - nope didn't help ...thnx anyways.... Maybe it'll come to me in a dream/in my sleep - i'll keep a pad and pencil by the bed.- just never had an issue like this i couldn't solve - maybe the OS is old not new(er) and therfore not compatable ??? { just realized:sorry for the play on words
    'NT::: new technology"} but thats the only way i can think of it. maybe time to build that new machine I've been thinking about for a year now!
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  • In Windows Media Center, go to "Tools' then "Options" click on the "Devices" tab, and select your burner in the window, then below that, click on the "Properties" button. Click on the "Recording" tab, and uncheck "Enable CD recording on this drive".
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  • ok wither .... ahhh - I'm still runing XP sp3 on this machine. Windows Media Center starting coming in w Win Vista ... i even did a internal search for it - didn't remember (no surprise there) ever seeing WMCenter on XP ,,, However, I did go into the next closest app: " windows media player" and ran through your directions : under properties there was no recording tab only a Audio tab and it only has playback and rip 'buttons' in it - but I thought of this ::: maybe windows media is interfering or controlling the drives...? I looked at my notes and had disabled WMPlayer from startup with no positive results for Nero12.5
    PS: ( I rechecked firmware - up to date so far).
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  • OK, I've never had XP.

    Go to Control Panel, AutoPlay, what is Blank DVD set for.
    • So ? I bet you'd be surprised if I told you I had a hard drive where the disk space was in Kb's, we thought Mb's was great... talk about a dinosaur. anyways: on xp there will not be any distinct autoplay tab or option....actually with all the messing around I've done in this os, I'm trying to find an auto play option . BTW - i just installed a competitor's version of burning rom and it recognizes all the drives & just burnt a audio cd and it works, also works in the vehicle - go figure....?1!? again i appreciate the response and time you are putting into this issue {i just can't help but get the feeling, that NBRom was broken from the gitgo or missing something or something was added during the dl process that screwed up the linkups }.
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  • Have you tried running in safe mode? I had a similar issue with another software in Windows 7, I finally went into msconfig and disabled the start ups. The software then worked. After that I went back and enabled a few at a time until I found the cause. Dont know if this will help you, but it doesnt seem that anything else is either.
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  • Yeah noknot - done that , tried that , but with all the time I've spent on this issue, maybe I missed something. there's something corrupted or missing in burning rom 12.5 ....probably a dll file - or something added that screws up the linkups.
    Gotta go through my list and see if i did this item by item - I had disabled incd, imapi, etc. with no good results . thanks for the comment/time.
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  • Just grabbing at straws now, I doubt that you have Roxio installed,but that will sometimes cause a conflict. Also have you tried to re-download the installation package in case the one you have got corrupted?
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    • Sorry, I cant think of anything else that might help. I have Burning Rom 12.5 running in windows 7. Not sure if you have just the Burning Rom or a suite. I really thought msconfig and disabling the start up applications would lead you to the culprit. One other suggestion that you may have already done. In XP, did you go into your hidden folders and make sure you deleted any Nero files in the Application Data folders before you reinstalled? Thats all I have, hope you can get it working.
    • nope - didn't buy the suite - wanted to see if anything changes in burning rom ... they said it would work on its own {stand alone} .... I get the feeling its really not a stand alone app and needs to be linked in to the suite. No One has agreed or denied this..... and gee!! its basically the same as ver 5.5 - but no, I don't remember if I deleted nero files in application folders - did clean out the registry of them , before reinstall and did the product del/update files - via the techs over at AG, . If I get some time i'll take a look in the application folder/hidden files - thanks .
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  • Check this out-

    http://www.ehow.com/how_5080046_resto...

    You might want to set it to take no action or perhaps to use Burning Rom (if possible)
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  • 1
    If you're using Java, it has a VM. I don't know how these things work. If I remember correctly, it seems I even saw something in the Nero files themselves concerning a VM.

    Have you gone back to tech support on this issue?
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  • I’m indifferent, but curious.
    actually, I just sent the .cab file over - let us seeeee what happens - Hummmm java / VM ... If i get a chance, I'll take a look - since i 'm bad at code , I would hate to start taking it apart to find the VM ... hope its up front somewheres. - right now I gotta get going on specing out a new machine{ been playing with this subject for about a year now ! and of course got sidetracked w Nero and a few other things, like trying to help someone w getting ProTools to work ! New machine: so far I'm up to the cpu & mobo - went backwards from the gpu spec( changes every 4 - 6 months}....then got to check compatability...oh!!! also $$$. But we'll see what tech support says - I'm expecting " sorry, its out of date and we can't help you w this" Or something similar.
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  • I think the Java VM might be an add-on to Internet Explorer. Not sure.
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  • I’m thankful
    I had done a little tweeking on IE7 a few days ago with a MS fixit app - disabled some of the add-ons - a bit of a disaster.... they didn't take well to it! especially goggle ..... anywho : yes Java has a VM ( I pretty sure) and linked to debuggers , mostly for script......Its "JVM .___" and was not running in Services and not dll'd into IE7 (I think !) there was one js which looked like it might have some link to the JVM file , ..it was a Config file... I didn't want to mess w/ it. I'm starting to put everything back to the way they were - NOKNOT suggested to go into hidden folders and delete nero stuff before reinstall - talking about a labor of love ...like 573 files and extensions that have to do w nero and not only 12.5 but a few other nero apps like 8 control center, and 11 coverdesigner, etc-- that was suggested I dl and install - sheesh ! But it might have to be done - maybe next snowstorm ! Almost spring pruning time . regards .
    • I guess I didn't answer the ques right off - nope , the only Oracle/java stuff piggybacking on IE7 are 2 browser pieces , no VM stuff ...just double checked - Just thinking : wouldn't be nice If I could remember how to get to the stuff We've and everyone else has suggested - will info you when tech support gets back to me - usually take about 2-3 days ....based on past experiences.
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  • Well Now, for anyone who reads all of above and this: Tech Support replied, to my request for help........---- I took the time to write down all the stuff i did and remembered i did in a coherent manner along with log files & screen shots -
    #1. looks like techsupport didn't have the time to read my non- emotional stuff and misinterpreted my screen shots - basically the reply was what i had in place to begin with and to:
    #2 isolate the problem by disabling and restarting over and over and over again to try and isolate the interference with nero's saying drives are in use - gee, i thought i wrote this down as what was done way back when prob surfaced - Oh-h-h Welll-l-l-l , its interesting that the older versions of nero worked just fine and starting with Nero 10 I started to have problems .
    Reeegards & thanks to everyone who interjected and offered help - I suppose i'll just have to use ("ugh!") that other burning software - I f i want a cd or dvd.
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  • Have you ever downloaded and run the Nero Burn Rights?
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  • I’m unsure and third guessing myself !
    Hey ther Wither 1 : oh yeah - did the nero burn rights from the very beginning. I reconed that with a title like that , it would be required - but then again ???!! Maybe I forgot to do something when I dl'd and installed it - like "run" - I'll look into this subject. When TechSupport replied - I sort of rollled over ,all the wind came out of my sails . I took all my notes and trashed them to give me space for other stuff .Remember , I had issues with NBRom 12.5 from the very start - Imah gonna try something that I don't remember if it worked - will remove NBRom from main drive and clean up registry without mucking it up, defrag to clean up the file fragments left over (excepting that I'm not sure if I'll have the time to go thru the Temp dir and clean that up - I really don't want to screw up other apps that are used every day/time this machine is turned on.---- ...... then install it in another "partition" and see if that cures it. ( I thought I did this quite a while ago - a lot of water has gone under the bridge since then). Regards and thanks for asking.
    • ok , to update the post above: did the above, of course nero app went right back to the root drive - and same problem! But i can burn an image !! I'm wondering if (ahead softwares') "vitual" image drive is overriding or interfering with the others ??? didn't Nero buy out Ahead ? And I couldn't remove it via the control panel - OS says it can't find it on the computer !!! actually , when I think of it : its almost funny.
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  • As I understand it, Ahead simply changed it's name to Nero in 2005.

    I think that Nero creates virtual machines in some of it's apps when they're run. Probably the same thing happens with other software. However, as I understand it, these VM's disappear when the process is complete. I have a hard time understanding how that would affect your problem.

    The only thing you do when you run Burn rights is select who has permissions. Usually one picks Everyone.
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  • Wither1 - thanks for stopping by : and again thanks for the ahead vs nero info - I remember getting notifications from nero about the transition (long term memory still intact).... just thought that there might be a conflict there. And i also have a hard time understanding if there might be a conflict with VM vs actual hardware - its the image recorder that shows up as ok ( selected recording devices in Burning rom AND willing to be used {even though its use is different from "burning" data/music} - additionally, "image recorder " shows up in the add/remove programs on the control panel ---- even though it shows no spce taken or can't be found by the OS - so something is ther ..somewhere!!? Like a dog w a bone, I just can't let go - I have it in me to find out the root cause of this problem [must be this love-hate affair with nero] ! Regards.
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  • There shouldn't be anything in Programs and Features related to the Nero Image Recorder. When you're there, click on Views until it displays who the program belongs to.

    Sounds like a registry edit is in order for that one when we figure out what it is.

    In addition, would you check on something?

    Run regedit.exe.

    Go to this path-

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318

    Are there any entries called Upper Filter or Lower Filter?
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  • hello there Wither1 ....: That program {Image recorder} doesn't have any value/ bits/bytes/ or anything attached to it and can't be removed from the MS "control panel" and I can't find out what its dependent on or attached to or where it is
    It Does have "(Ahead Software)" at the end of it - you think : maybe InCD / reader ??? Anyways, Jus FYI - I just barked up AVG and MS on a 'visual studio' type of app/thing, trying to find out if it has a vitual machine in it ...not so lucky on that vein - it winds up, that there was a partnership between the two to protect MS office suite and its updates . .That's about as far as they would go with me.
    OOOok now - I remember, that I had deleted the "lower filters" because the "upper filters" is still in there [yes, i just checked] < the MS techs said to do this - even though they thought it was basically for something else : like drives not shown or recognized by the OS. I just removed the 12.5 burning rom from this machine along with some other possibly related stuff and cleaned out the registry - of only 5 items that related to the NeroBurningRom - there should have been more , but no- only did about 55% of the reg . it got tooo crazy .
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  • Yes, they are for something else but I thought maybe they affected your problem. Also delete the upper filter. Usually, these are installed by iTunes.

    Run regedit and go here-

    HKEY_CURRENT_USER\Software\Nero

    Look around. Is there any Image Recorder shown?

    I just looked on this system and there is a Image Recorder under Nero 12, Nero Express, Recorder. However, that shouldn't appear in Programs and Features.
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  • hello Wither1 : Ok - did it ...I really didn't want to go into this section of the registry, because I get that overwelming/ill/mallaise type feeling of what I'd find - UGH ! clutter ! Now :under "ahead" I have an Image Drive. but did not find any in the other Nero's ...yeah ! ver 8 (InCD) , ver 10 , 11 (sound trax) ... I even found a nero 12 suite !!? I just got that sinking feeling that I should uninstall as much of the nero's that I can from the control panel then go in and manually delete all the nero files I can find , Then go into the reg and clean that out ...ugh! this will take days, maybe more. Oh : by the way , Tech Support emailed me with some advice : uninstall any other burning rom ( competitor) , and dl another 12.5 Nero burning rom ....yes, they gave me a working link. . { I did this before, but not an extensive clean out of the reg}. What's your take on this ?
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  • 1
    I don't see any reason to do a clean of the registry. If you do that before you try to uninstall from the Control Panel, most likely it won't uninstall properly. In addition, you'll never find all the entries related to Nero since there are many without the "nero" name associated with them. It's an exercise in futility.

    What I'd reallly like to know is what recorders are listed in this key-

    HKEY_USERS\S-1-5-21-3581745725-3886229852-3724612412-500\Software\Nero\Nero 12\Nero Express\Recorder

    It's interesting that, on this system with v8-v14 installed, the Image Recorder shows up in v11 and v12.

    I don't think it has anything to do with your problem.

    You can always set a system restore point or save the registry before trying to delete the Ahead Image Recorder. I don't have it on my system.
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  • I wholeheartedly agree with "clean up the reg" issue - it would just take up a lot of time, and seaching .. it would be more time effective to build a new machine -
    {I still have to do compatibility research} ! -
    I don't have the key you listed. Even though i'd like to cleean up this machine before relegating it to the basement hub.
    HKEY_USERS\S-1-5-21-436374069-879983540-682003330-1003 is what I have , don't have : \nero express\ , but have : nero burning rom and in this found "recorder" its one of my optical drives : TSST corp cddvdw-sh224bb , no image recorder found !
    And Nero 12 suite is not shown in the control panel - it must of been one of the trials I used and then removed from the "Control Panel" before I bought the burning rom. As someone said - even though you remove a app from the control panel ....there's always snipets and file fragments left, if not whole files left around - "here and there" I'm a gonna remove all nero apps from the control panel ...its just a lot of what's shown doesn't come up in the control panel (pardon the redundant use of the words 'control panel'.)
    The Ahead stuff is probably part of Nero 8 - InCD
    So what do you think i should try next ?
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  • 1
    Would you go here-

    HKEY_CURRENT_USER\Software\Nero

    Open the Nero subkey and get a screenshot of what's there. Post it here.
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  • Ok now - I'll try this and see if it comes up - pls let me know : 2 diff entriy types - # 1 is overall ,..saved as an JPEG # 2 is NeroBRom, that I saved and printed out for myself- for reference>

    #2..... "someone jus walked by and said " still on that nero thing - an impossible mission....Of course got distracted ! - must go back and save it as a jpeg or smaller than 2mb !.
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  • 1
    According that screenshot, you have the v8 and v12 suites installed and v10 Nero Vision and v11 Burning Rom.

    I thought you had uninstalled all of the others and only have v12 Burning Rom installed.

    I don't have a problem with Burning Rom with v9-v14 installed on this hard drive but that doesn't mean you couldn't.
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  • I had thought I removed ver 8 long ago , I also thought that ver 11 vision ( which I don't use) was gone --- but looking at the reg it looks like I got a lot more than I thought !! Alllllll over the place ! Sorry for the misunderstanding : Its very hard to keep up with this problem when I get pulled in every other direction at once. To clean up this machine - I am/will uninstall all nero products and delete the nero 12 suite from the reg. - as I recall, the ver 12 suite was a trial version....and I thought I had removed it - guess what , sure its gone as a working program , but obvi'osly its still here and "there".
    Sorry for the delay - its gone into my busy season and I still gotta finish spec'ing out a new machine and devices ,,,,then find the $ to buy it all.
    regards.
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  • I don't know how you uninstalled all those versions but, with any uninstall, the entries for the ones you uninstalled but still shown in that key should have been removed. You can do it manually. If you're antsy about it, either set a system restore point or export the registry to file first.

    To me, those are the most important entries to remove. What baffles me is that you don't see them in Programs and Features.

    Since the subject of this thread is v12, why would you uninstall it?
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  • correctomundo, it is baffleing --- reason I appreciate the time and help you've put into this.... the nero 12 suite is not in the program list either ! I don't have nero vision or sound trax in the prog/features either .. but its therrr...
    I will try to go in and try to find a "uninstall" app - if its in these programs - I couldn't find ver 8 { this was InCD which was uninstalled , but still remains in the "program files"} , and on the excerpt of the reg I sent you ! ... this will take some time.... unless you can recommend a 'uninstall app that won't trash everything.
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  • There's no app that's going to correct everything.

    Did you uninstall all those versions (except INCD) via the Control Panel?

    Do you still have the installation discs for any of those along with the serial numbers? At least do you have the serial numbers?

    Of course, we don't know if these installations have anything to do with your problem.
    • What !!? no silver bullet ! ?? And oops - I removed InCD .. and yes, now I know there is an interdependency of other nero apps and 'incd' -
      Nero item serial numbers - got a lot of them ... just have to find them {probably won't be the right one/s , I'm not really that concerned about the $$ right now... this issue with v12.5 ate up a lot of time.
      I just will never/never buy a piece of the package ---- also ran a scan of the reg ! 722 errors/ fixes needed...that alone will take me days.
      I'm a bit antsie about deleting that nero 12 suite - ( now,that's got me baffled) - how so much can just stay in the reg after it was removed - scarrrry, also there's just a lot of stuff in it . I feel like I have to scrub up for surgery - to do this ....And yes, I realize that I/we may be going down the wrong path with the removals but ok anyway . oh Yeah - couldn't find a uninstall file in nero sound trax - this will have to be a manual delete - regards ,
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  • I don't like registry cleaners. The closest I get to that is what's in Norton 360 and Norton System Premier (on my Vista system) which has the Win Doctor and a checkup utility. I run the latter once a week. You can try CCleaner. Almost every registry cleaner I've downloaded finds all kinds of entries that can be removed but most of them are like "activeX" which is innoucuous, and then they want you to buy the product to get rid of them. As I've said before, you will never find all the entries related to Nero unless you want to go through every entry in the registry and you still might not find them all.

    As I understand it from your last post 2 days ago, you have uninstalled v12 and all other Nero products (they don't show up in Programs and Features). In that case, I think that all you have to do is just delete the whole Nero subkey that we've been talking about. In addition, do a search for "mediahome.exe in the Keys only, not the data or values. There should be either 2 or 3 entries. Then reinstall v12 to see if you run into the same problem.
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  • hello again - ok , i've deleted the entire nero 12 suite key in the reg .... did a reinstall of ver 12.5 burning rom ! same issue ! yikes ! both drives are 'X'd out -only image recorder ok - same as in the beginning , maybe it is the OS , but why did it work for awhile then come up with this prob??/// I suppose that's why I am still trying to find this out ....... ah,by the way : what did you want me to do with "mediahome.exe" even if i did a manual search and found it .?? And I agree I've tried CCleaner before ----with not so good results on the dl/up load and cleaning , etc. good for some, but not for me . I've had some pretty bad experiences in messing with the Reg - i suppose that's why I'm antsie about deleting keys or changing values - plus I don't think I have the expertise to do this. regards.
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  • Actually, I asked you to delete the entire Nero key since we were suspecting that one of the previously installed Nero apps was causing your problem. To do that now, you would need to uninstall v12 first, from Control Panel.

    Sorry about not being more explicit about the mediahome.exe entries. I wanted you to delete them before reinstalling v12 (please note that I don't differentiate between v12 and v12.5 in the forum. v12.5 is just an update.).
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  • hello Wither1, ah - ok .... had to maually delete some nero programs - " not shown in the "control panel" or shown but not located ! "
    When i've got the time, will try to reinstall ver 12.5 ( No need to differentiate [that's a 50phenig word}). And will let you know. Regards,.
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  • Thanks. I assume you deleted the mediahome.exe entries from the registry as well as the whole Nero subkey in the registry.
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  • ok now - for anyone who reads this ....all the above and beyond - it didn't work ....I'm still thinking that it has something to do with the MS programs i have installed on this machine - like MS office ,,,,,or maybe something in XP security itself . I went the full circle , w no results. so : good bye and thanks for the time. Regards.
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