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Opticle Drives seen in Nero but not seen at same time

How come Nero Platinum 2018 is able to play CD's or DVD's but unable to Burn CD or DVD (not seen in Nero Video) but only to image recorder (seen in Nero Video) and using Disk Info, it sees the Optical Drives but no disk info as seen in photos below? How do I fix this? Had same issue with Nero Platinum 2017 as well.
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